Debra Hlavaty
Smithville,Texas
Summary
Highly motivated and results-oriented professional with 10+ years of success driving financial efficiency, streamlining operations, and exceeding customer expectations. Proven ability to manage complex financial tasks, lead teams effectively, and thrive in fast-paced environments. Skilled in utilizing technology to improve workflows and achieve business objectives. Seeking a challenging position to leverage strong financial expertise, exceptional organizational skills, and a commitment to continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Manager
Creative Living Solutions
05.2017 - Current
- Consistently ranked as a top performer, generating the highest sales gross yearly within the team
- Led and coached a team of 5 sales associates, fostering a collaborative and productive work environment
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Dealt directly with mortgage and financing companies to secure financing for clients
- Managed all financial functions, including accounts payable and receivable, ensuring accuracy and timely processing
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained customer databases and financial records
- Delivered exceptional customer service, resolving client inquiries and concerns efficiently, maintaining a positive and professional demeanor
Office Manager
Hills Prairie Livestock Auction Co.
04.2016 - 05.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Events Manager
Round Top Antiques Fair
01.2006 - 01.2016
- Managed a team of 20+ employees, including scheduling and payroll, fostering a collaborative and productive work environment
- Organized and coordinated all aspects of events, ensuring smooth operations and exceeding exhibitor and attendee expectations
- Maintained accurate financial records for the fair, ensuring financial accountability
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
Office Manager
First State Bank
01.2004 - 09.2006
- Managed a team of 10+ staff members, fostering a positive and supportive work environment
- Handled customer accounts, including opening, closing, and large transactions, with accuracy and efficiency
- Provided exceptional customer service and resolved client inquiries, building trust and rapport
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High School Diploma -
BASTROP HIGH SCHOOL
Bastrop, TX05.1998
Skills
- Project Management
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Staff hiring
- Sales team training
- Verbal and written communication
- Client relationship management
- Strategic planning
- Sales operation
- Social media savvy
- Database management
- Vendor relationship management
- Exceptional multi-tasker
- Customer service
- Organizational skills
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
Certification
Certified Notary Public
Expires April 29, 2028
Timeline
Sales Manager
Creative Living Solutions
05.2017 - Current
Office Manager
Hills Prairie Livestock Auction Co.
04.2016 - 05.2017
Events Manager
Round Top Antiques Fair
01.2006 - 01.2016
Office Manager
First State Bank
01.2004 - 09.2006
Certified Notary Public
Expires April 29, 2028
High School Diploma -
BASTROP HIGH SCHOOL
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