Debra Hochstetler
Manitowoc,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Housing Stability Specialist
Lakeshore CAP
11.2021 - Current
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Prepared clients for annual recertification and continued program eligibility by proactively completing and collecting documentation.
- Liaised with landlords to obtain lease agreements and contracts to facilitate client approval.
- Explained criteria for public housing and assisted eligible low-income families with application process.
- Conducted home and site visits to initiate requests for reasonable accommodations.
- Assisted applicants in filling out housing applications and verifying assets.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Helped clients find permanent or temporary housing.
- Sought out affordable housing options and residences for people in need.
Customer Service Associate
Meijer
04.2019 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Machinist
Parker Hannifin Corp.
04.1995 - 01.2020
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Manually set up machinery, lathes, and grinders.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Worked with team members to improve production processes and procedures.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Adjusted machines to increase productivity for runs.
- Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.
- Trained and mentored new and existing machinists on proper machining techniques.
- Calibrated and aligned machine components for proper functioning.
Education
No Degree - State Certified First Responder
Lakeshore Technical College
Cleveland, WI09.1995
High School Diploma -
Lakeshore Technical College
Cleveland, WI05.1990
Skills
- Temporary Housing Resources
- Educational Programs
- Support Residents
- Local and State Regulations
- Maintain Records
- Conflict Resolution
- Client Screening
- Customer Relationships
- Safe Work Practices
- Application Processes
- Case File Management
- Community Outreach Programs
Accomplishments
- Collaborated with team of co-workers in the development of Safety in the workplace.
- Documented and resolved Client Issues which led to secure housing, food, shelter, financial health, employment/skills training, utility, and education resources.
- Works well independently, and with a team.
- Certificates for de-escalation techniques.
- Trusted with the training of new associates.
- Respectful and non-judgemental of people, in every aspect of life.
Timeline
Housing Stability Specialist
Lakeshore CAP
11.2021 - Current
Customer Service Associate
Meijer
04.2019 - 10.2021
Machinist
Parker Hannifin Corp.
04.1995 - 01.2020
No Degree - State Certified First Responder
Lakeshore Technical College
High School Diploma -
Lakeshore Technical College