Debra Hocutt
Union,MS
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Ambitious Front End Associate offering Number years of proven contributions to retail grocery teams and organizations. Proficient in the interpretation of plan-o-grams, assembly of creative store displays and motivational communication with co-workers, customers, and management.
Diligent Desired Position with solid foundation in customer service and retail operations. Consistently recognized for efficient transaction handling and maintaining well-organized work environment. Demonstrated proficiency in communication and problem-solving to address customer needs effectively.
Industrious Job Title offering Number years of bakery industry experience ready to add value to Company team. Well-versed in processing accurate sales transactions and providing superior customer service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Language
Work History
Front End Associate
Dirt Cheap
06.2023 - 11.2024
- Maintained a high level of accuracy in processing transactions to minimize errors and discrepancies
- Trained and mentored new cashiers on store policies, procedures, and customer service standards
- Collaborated with the customer service department to resolve complex or escalated customer issues
- Achieved an average transaction processing time of XX seconds through efficient scanning techniques
- Investigated pricing discrepancies brought up by customers during checkout process
- Suggested alternative products when requested items were out of stock
- Developed strong relationships with repeat customers through personalized interactions
- Ensured compliance with all company policies regarding cash handling procedures
- Maintained knowledge of current discounts, coupons, loyalty programs, or other promotional offers available to customers
- Assisted in organizing special events or sales promotions within the store premises
- Participated in regular staff meetings to discuss updates on promotions, product knowledge, or procedural changes
- Collaborated with the loss prevention team to identify potential fraudulent activities during transactions
- Contributed to inventory management by monitoring stock levels of popular items at the front end cashier station
- Handled large volumes of cash transactions with precision while maintaining security protocols
- Performed price checks for customers upon request or when discrepancies were identified
- Implemented upselling techniques to promote additional products or services at the checkout counter
- Utilized point-of-sale (POS) system to process transactions accurately and efficiently
- Managed returns, exchanges, and refunds according to company policies while ensuring customer satisfaction
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Collaborated with team members to achieve daily sales targets and meet store objectives
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Resolved customer inquiries, complaints, and issues in a professional and timely manner
- Accurately counted and reconciled cash drawer at the beginning and end of each shift
- Efficiently processed cash, credit card, and mobile payments for customer purchases
- Provided exceptional customer service by greeting and assisting customers at the front end cashier
Cashier
Murphy USA
01.2019 - 06.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Education
High school - undefined
Skills
Planograms
Willing To Relocate
- Union, MS
- Sebastopol, MS
Timeline
Front End Associate - Dirt Cheap
06.2023 - 11.2024
Cashier - Murphy USA
01.2019 - 06.2022
Forest high school - High school,
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