Debra Hoffman
Stevensville,MD
Overview
4
4
years of professional experience
Work History
Manager
Jcpennys
Annapolis, MD
07.2017 - 07.2019
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Manager
Lord and Taylor, A Division of May
Annapolis, MD
08.2015 - 02.2018
- Monitored employee attendance records and took corrective action when needed.
- Resolved customer complaints in a professional manner while upholding company policies regarding returns, refunds, exchanges.
- Assisted customers in selecting the best shoes for their needs by providing helpful advice and recommendations.
- Maintained cleanliness of the department by ensuring that all merchandise was properly shelved or displayed according to company standards.
- Conducted regular meetings with department staff to discuss sales goals, customer service issues, and operational procedures.
- Organized promotional displays for new product lines to increase visibility and drive sales.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Implemented strategies designed to improve efficiency within the department.
- Collaborated with other departments such as marketing or visual merchandising to coordinate promotions or special events within the shoe department.
- Created detailed reports on weekly sales figures and presented them to store management.
- Developed and managed a comprehensive shoe inventory system to ensure accurate product counts.
- Ensured compliance with safety regulations in order to protect both employees and customers.
- Analyzed sales data trends to identify opportunities for growth or areas of improvement in the department.
- Monitored inventory levels and directed reorder requests as needed to maintain adequate stock levels at all times.
- Adhered strictly to loss prevention measures when handling money or merchandise.
- Supervised a team of stock associates and provided guidance on stocking, merchandising, and customer service.
- Oversaw daily operations including opening, closing duties, cash handling, returns, exchanges, restocking shelves.
- Trained staff on proper use of point-of-sale systems and store policies regarding payment processing methods.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Directed and coordinated products, services and sales activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
High School Diploma -
Ged Testing
Maryland09-2009
Skills
- Business Development
- Marketing
- Staff Development
- Operations Management
- Performance Management
- Workforce Management
Accomplishments
While at Lord and Taylor I was responsible for taking the "Free People" department to the number 2 slot within the company. I also was responsible for taking the shoe department to the number 2 slot within the company.
I was one of the few in that environment to have responsibility of inventory control.
I was also one of the few to have access to the fine jewelry department.
Timeline
Manager
Jcpennys
07.2017 - 07.2019
Manager
Lord and Taylor, A Division of May
08.2015 - 02.2018
High School Diploma -
Ged Testing