Debra Hogge
Stafford,VA
Summary
Punctual and responsible with solid background in customer service environments. Good listening skills combined with attentive and detail-oriented nature offering unmatched customer service and workplace focus.
Overview
35
35
years of professional experience
Work History
Cashier & Self Checkout Host
Walmart
02.2014 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Food Service Worker
Stafford County Public Schools
10.2002 - 06.2013
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Clerk
Nichol's Department Store
02.1988 - 11.1989
- Upheld proper visual merchandising standards on retail floor and windows.
- Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
- Conducted inventory checks for retail products, ensuring availability of best-selling items.
- Assisted in training new hires on retail teller procedures, contributing to team success.
Education
High School Diploma -
South Stafford High School
StaffordSkills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Written and verbal communication
- Professionalism and Courtesy
- Payment Processing
- Conflict Resolution
- POS Systems
- Staff Training
- Adaptable and Flexible
Accomplishments
- Trained and mentored dozens of employees throughout my work history.
- Achieved employee of the month on two separate occasions.
Timeline
Cashier & Self Checkout Host
Walmart
02.2014 - 09.2022
Food Service Worker
Stafford County Public Schools
10.2002 - 06.2013
Clerk
Nichol's Department Store
02.1988 - 11.1989
High School Diploma -
South Stafford High School