Debra Hollenbeck

Built Hales Mills County Club from ground up. Built an entire eighteen-hole golf course and banquet facility in 1992. Fully opened the business in 1995. Hales Mills County Club was a successful business in Fulton County. Hales Mills was built by Father, Mother, Brother and Myself. Sold the business in 2013. Managed the restaurant, pro-shop and banquet facility. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Supervised team of 10 staff members.
• Resolved product issue through consumer testing.
• Supervision - Supervised sales team to monitor sales activity and goal achievement.
• Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
• Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

• Licensed agent - 2015-present