Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Debra Holloway

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Customer Service Manager T2

Apple
Remote
08.2018 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Account Manager-Part Time

Crossmark Merchandising
South Carolina
08.2018 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Impact Manager

Acosta Sales And Marketing
South Carolina
05.2017 - 08.2018
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Built relationships with customers and community to establish long-term business growth.

Customer Service/Technical Support Representative

Alpine Access
Remote
06.2013 - 01.2016
  • Researched and identified solutions to technical problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Customer Service Sales/Order Entry Specialist

S&W Manufacturing
South Carolina
03.2004 - 06.2011
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

MRS-B

Florence County Disabilities
Florence, SC
08.1984 - 03.1999
  • Evaluated and monitored care and services throughout shift to improve quality levels.
  • Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
  • Determined and nursed special care cases and arranged professional consultation sessions for patients.
  • Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Education

BBA - Paralegal

Florence-Darlington Technical College
Florence, SC
12.2015

Skills

  • Data Analysis
  • Persuasive Selling
  • Staff Management
  • Product Promotion
  • Call Control
  • Productivity Standards
  • Clerical Support
  • Inventory Accuracy
  • Team Coaching
  • Product Knowledge

Certification

  • Notary Public
  • CNA - Certified Nurse Assistant

Timeline

Customer Service Manager T2

Apple
08.2018 - Current

Account Manager-Part Time

Crossmark Merchandising
08.2018 - Current

Impact Manager

Acosta Sales And Marketing
05.2017 - 08.2018

Customer Service/Technical Support Representative

Alpine Access
06.2013 - 01.2016

Customer Service Sales/Order Entry Specialist

S&W Manufacturing
03.2004 - 06.2011

MRS-B

Florence County Disabilities
08.1984 - 03.1999

BBA - Paralegal

Florence-Darlington Technical College

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Debra Holloway