Debra Holloway
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Customer Service Manager T2
Apple
08.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Account Manager-Part Time
Crossmark Merchandising
08.2018 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Impact Manager
Acosta Sales And Marketing
05.2017 - 08.2018
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Built relationships with customers and community to establish long-term business growth.
Customer Service/Technical Support Representative
Alpine Access
06.2013 - 01.2016
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Communicated with customers to address order inquiries, changes and cancellations.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Customer Service Sales/Order Entry Specialist
S&W Manufacturing
03.2004 - 06.2011
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
MRS-B
Florence County Disabilities
08.1984 - 03.1999
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Determined and nursed special care cases and arranged professional consultation sessions for patients.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
BBA - Paralegal
Florence-Darlington Technical College
Florence, SC12.2015
Skills
- Data Analysis
- Persuasive Selling
- Staff Management
- Product Promotion
- Call Control
- Productivity Standards
- Clerical Support
- Inventory Accuracy
- Team Coaching
- Product Knowledge
Certification
- Notary Public
- CNA - Certified Nurse Assistant
Timeline
Customer Service Manager T2
Apple
08.2018 - Current
Account Manager-Part Time
Crossmark Merchandising
08.2018 - Current
Impact Manager
Acosta Sales And Marketing
05.2017 - 08.2018
Customer Service/Technical Support Representative
Alpine Access
06.2013 - 01.2016
Customer Service Sales/Order Entry Specialist
S&W Manufacturing
03.2004 - 06.2011
MRS-B
Florence County Disabilities
08.1984 - 03.1999
BBA - Paralegal
Florence-Darlington Technical College