Debra Holt
North Las Vegas ,Nevada
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hardworking, Highly motivated, Mature, Meticulous, Multi-task-oriented, Personable, Positive and Reliable. Core Strengths Strong organizational skills Courteous demeanor Energetic work attitude. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Retail Reset Manager/Sam's Club
Acosta Sales & Marketing
North Las Vegas, NV
06.2016 - Current
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Drove operational improvements which resulted in savings and improved profit margins
- Created plans and communicated deadlines to complete projects on time
Department Manager
Walmart Stores Inc
Las Vegas, NV
03.2008 - 12.2016
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for sales department to track product success
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Cross-trained and provided back-up for other customer service representatives when needed
- Successfully interacted with customers and retail buyers to expedite orders
- Assisted customers with store and product complaints
- Compiled weekly monetary reports and records for store managers
- Responsible for ringing up customers in timely manner and guaranteeing high level of customer service
- Assisted customers in finding out-of-stock items
- Stocked and rotated inventory regularly
- Replenished merchandise shelves with items from stockroom
- Processed merchandise returns and exchanges.
Assistant Office Manager
Atherton Park Apartments
Salt Lake City, UT
12.2000 - 06.2008
- Conducted apartment tours for potential tenants and answered any questions
- Collected and kept careful records of rental payments
- Maintained excellent customer relationships by adhering to “10 Pledges of Customer
- Service.” Achieved highest possible net operating income by implementing cost control and revenue improvement programs
- Monitored and documented all income, including delinquencies
- Handled customer complaints personally to verify they were properly handled
- Created staff schedules in response to community needs.
Education
High School Diploma -
Granite High School
Salt Lake City, UT05.1985
Skills
- Dedicated Customer Service
- Management
- Responding to Difficult Customers
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Team Management
- Call Control
- Scheduling and Coordinating
- Customer Loyalty
- Office Management
Skills
- Dedicated Customer Service
- Management
- Responding to Difficult Customers
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Team Management
- Call Control
- Scheduling and Coordinating
- Customer Loyalty
- Office Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Retail Reset Manager/Sam's Club
Acosta Sales & Marketing
06.2016 - Current
Department Manager
Walmart Stores Inc
03.2008 - 12.2016
Assistant Office Manager
Atherton Park Apartments
12.2000 - 06.2008
High School Diploma -
Granite High School
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