Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Debra Holt

North Las Vegas ,Nevada

Summary

Professional with expertise in cultivating robust customer relationships and delivering expert support. Proven ability to meet customer needs, resulting in improved outcomes and enhanced experiences. Committed to customer satisfaction and adept at problem-solving. History of achieving high satisfaction ratings across various roles.

Overview

25
25
years of professional experience

Work History

Personal Shopper

Sams Club
03.2023 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service Product Expert- Remote

Omni Interactions
01.2023 - 03.2023
  • Resolved customer concerns through proactive strategies that enhanced satisfaction.
  • Handled over 50 customer calls daily, minimizing wait times significantly.
  • Promptly answered incoming calls to maintain efficient service levels.
  • Evaluated technical issues using company troubleshooting resolution tree for effective solutions.
  • Responded to inquiries regarding products, services, and company information.

Merchandising Execution Associate

Acosta Sales & Marketing
06.2016 - 01.2023
  • Collaborated with customers to identify specific needs and provide tailored products.
  • Monitored inventory levels, ordering replenishments to meet customer demand.
  • Inspected merchandise for quality assurance and optimized floor display arrangements.
  • Removed damaged, expired, or discontinued items from sales displays.
  • Updated pricing and signage to enhance product visibility and inform customers.

Department Manager

Walmart Stores Inc
03.2008 - 12.2016
  • Coached associates to achieve effective selling behaviors through motivation and recognition.
  • Developed strategies to maximize sales, consistently meeting or exceeding objectives.
  • Collaborated with management to create daily and weekly sales plans based on trends.
  • Managed inventory orders and addressed discrepancies to control costs effectively.
  • Arranged sales incentives with management and vendors to reward high-performing team members.

Assistant Office Manager

Atherton Park Apartments
12.2000 - 06.2008
  • Conducted apartment tours for potential tenants, addressing inquiries and concerns promptly.
  • Maintained accurate records of rental payments and monitored income, including delinquencies.
  • Achieved highest net operating income through cost control and revenue improvement initiatives.
  • Developed staff schedules based on community requirements to optimize service delivery.
  • Handled customer complaints personally to ensure proper resolution and satisfaction.
  • Cultivated strong customer relationships by adhering to customer service standards.

Education

High School Diploma -

Granite High School
Salt Lake City, UT
05.1985

Skills

Product expertise

  • Planning and organization
  • Interpersonal skills
  • Positive attitude
  • Attention to detail
  • Problem solving
  • Communication skills
  • Customer relationship management
  • Time management
  • Customer satisfaction strategies
  • Multitasking ability

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Personal Shopper

Sams Club
03.2023 - Current

Customer Service Product Expert- Remote

Omni Interactions
01.2023 - 03.2023

Merchandising Execution Associate

Acosta Sales & Marketing
06.2016 - 01.2023

Department Manager

Walmart Stores Inc
03.2008 - 12.2016

Assistant Office Manager

Atherton Park Apartments
12.2000 - 06.2008

High School Diploma -

Granite High School

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