Debra Holt
North Las Vegas,NV
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative Remote
Walmart.com
North Las Vegas, Nevada
10.2023 - 10.2025
- Resolved customer complaints promptly, delivering exceptional service and support.
- Promoted high customer satisfaction by addressing issues with expertise and friendliness.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Customer Success Specialist
Acosta Sales & Marketing
North Las Vegas, Nevada
03.2016 - 10.2023
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction and retention.
- Maintained detailed records of customer interactions in CRM system for accurate tracking.
- Responded promptly to incoming client inquiries regarding product information and support.
- Provided troubleshooting and support to ensure successful product implementation.
Assistant Manager
Walmart
Las Vegas, Nevada
02.2009 - 03.2016
- Coordinated staff schedules to optimize coverage and productivity.
- Developed training programs for new employees to enhance skills and knowledge.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Facilitated team meetings to promote communication and collaboration among staff.
- Monitored compliance with company policies to ensure consistency in operations.
- Resolved customer inquiries and complaints to improve service satisfaction.
Education
High School Diploma -
Granite High School
Salt Lake City, UT06-1984
Skills
- Customer support and service excellence
- CRM management and client retention
- Technical support and remote tools
- Communication skills and conflict resolution
- Problem solving and multitasking
- Time management and organization
- Data entry
Timeline
Customer Service Representative Remote
Walmart.com
10.2023 - 10.2025
Customer Success Specialist
Acosta Sales & Marketing
03.2016 - 10.2023
Assistant Manager
Walmart
02.2009 - 03.2016
High School Diploma -
Granite High School
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