Debra Hook
Knoxville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Cashier
Home Depot
Sevierville, TN
09.2021 - 02.2022
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Production Worker
Keurig Dr Pepper, Inc.
Knoxville, TN
10.2017 - 08.2021
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Made sure that products were produced on time and are of good quality.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected finished products for quality and adherence to customer specifications.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Inspected and adjusted work performed to meet expectations.
Head Teller
Ornl Fcu
Knoxville, TN
03.2007 - 09.2017
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Received car loan, home loan, and other payments and posted to accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
- Referred customers to other banking departments for specialized services.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Introduced customers to other bank team members to help meet financial needs.
- Processed applications for new accounts.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Investigated and promptly resolved issues with patron accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
High School Diploma -
Ewing High School
Ewing, NJ06.1985
Skills
- Customer Needs Assessments
- Monthly Audits
- Cash Handling
- Quality Assurance Standards
- Quality Inspections
- Loading and Unloading Protocols
- Machine Setups
- Jam Clearing
- Tolerances Measurement
- Customer Education
- Data Entry
- Phone Inquiries
- Time Management
- Consumer Banking
- Complex Problem-Solving
Timeline
Cashier
Home Depot
09.2021 - 02.2022
Production Worker
Keurig Dr Pepper, Inc.
10.2017 - 08.2021
Head Teller
Ornl Fcu
03.2007 - 09.2017
High School Diploma -
Ewing High School