Debra Hope
Gig Harbor,WA
Summary
Skilled bereavement support through listening, compassion, non-judgmental, and utilizing grief counseling skills developed through years of experience of working with the bereaved. Strong knowledge of grief theory, techniques, grief and the life cycle, family dynamics. Experience working with people of differing cultural and religious backgrounds and beliefs. Able to quickly attune to needs and deliver appropriate care.
Overview
16
16
years of professional experience
Work History
Psychosocial Manager
Envision Hospice
02.2023 - Current
- Manage Spiritual Care, Volunteer Services, and Bereavement
- Responsible for approving all charts, timesheets, and orders within 24 hours of completion
- Ensure that assessments and visits are completed promptly
- Complete assessments and visits as needed
- Researched, developed, created, and presented No One Dies Along program
- Mentor and train Volunteer Coordinator and spiritual care clinicians
- Continue to perform bereavement coordinator duties
- Developed Legacy program to be used in conjunction with Dignity Preserving Care
- Wrote and ran Grief and the Holidays group for recently bereaved
- Presented Grief and the Holidays to all staff
- Train and mentor spiritual care staff as well as volunteer department.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bereavement Coordinator
Envision Hospice
01.2022 - 02.2023
- Provide grief support to bereaved
- Developed assessment and plan of care
- Maintain assessment and poc for all clients
- Caseload of 300
- Plan and organize memorial
- Developed bereavement volunteer training, which included writing a volunteer manual
- Developed newsletter program to be used in the ‘mailer’ program.
- Enhanced family satisfaction by providing compassionate bereavement support and facilitating grief counseling sessions.
- Developed comprehensive bereavement programs tailored to individual needs for optimal healing and recovery.
Volunteer Coordinator
Envision Hospice
10.2021 - 02.2022
- Tripled volunteer base through active recruitment
- Created TEAMS based training program
- Wrote training manual
- Perform all background checks as well as reference checks
- Coach volunteers in the philosophy of hospice
- Guides volunteers in visitation skills
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
Design and Sales Specialist
Home Depot
- Top designer in the district in volume and sales
- Presented Specialty Award by the Vice President
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Maintain documents, files, and client contact lists according to company policy
- Provide specialty design services in window treatment and flooring projects
- Trained department associates, wrote department-specific manuals, and interfaced with sales reps of significant brands.
Bereavement Coordinator
MultiCare HomeHealth and Hospice
- Trained volunteers in specific aspects of grief for hospice
- Responsible for all bereavement services for the east side of Pierce County, including group support and individual counseling
- Consistently ran two separate support groups throughout the year
- Wrote grief program for a support group
- Regular articles in the volunteer newsletter circulated to stakeholders
- Organized, wrote and was responsible for the annual community-based memorial service
- Maintained all medical notes and files as required.
- Enhanced family satisfaction by providing compassionate bereavement support and facilitating grief counseling sessions.
- Collaborated with interdisciplinary team members, ensuring seamless care coordination during the bereavement process.
- Conducted thorough assessments of bereaved individuals, identifying their specific needs and preferences for support.
- Organized and led grief support groups, creating a safe space for participants to share experiences and heal together.
Chaplain
MultiCare HomeHealth and Hospice
08.2008 - 03.2009
- Provided spiritual and emotional care to patients and their families
- Worked with patients of varied refugee statuses, religions, and socioeconomic backgrounds
- Most patients were visited in their homes
- Organized and spoke at community memorial events.
- Provided spiritual guidance to patients and staff members by conducting regular counseling sessions.
- Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
- Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
- Facilitated grief support groups, helping participants cope with loss and find healing through shared experiences.
Chaplain Resident
CHI Healthcare System, Franciscan Hospice
- Provided spiritual and emotional care to a myriad of patients
- Presented dyadic “Grief and the Marginalized”
- Presented dyadic “Death and Dying Process”
- On-call at both St Joseph Medical Center and Franciscan Hospice
- Developed communication between bereavement and hospice to ensure families would receive a continuum of care.
Education
M.S. in Thanatology - Thanatology
Edgewood College
Madison, WI05.2026
M.Div, Specialized in End of Life Care - Religion, Chaplaincy, End of Life
Chicago Theological Seminary
Chicago, IL05.2002
4 Units - Catholic Health Care System, St Joseph Hospital and Hospice -
Clinical Pastoral Education
Tacoma, WA1 Unit - Advocate Health Care System, Lutheran General Hospital -
Clinical Pastoral Education
Park Ridge, ILB.A, Theology and Sociology -
Elmhurst College
Elmhurst, IL05.1999
Skills
- Grief counseling
- Assessment skills
- Family Support
- Group Therapy
- Empathy Development
- Individual Counseling
- Support Group Facilitation
- Working within an interdisciplinary team
Affiliations
- ADEC
- NACG
Phone Cell
253-249-3599
Hobbies and Interests
- Reading
- Hiking
- Church
- Dog
- Art
Training
- 10/2023, Trained with Dr Chockinov in Dignity Preserving Care. Proficient in providing care
- Multiple training from WHPCO centered around spiritual care and charting
Timeline
Psychosocial Manager
Envision Hospice
02.2023 - Current
Bereavement Coordinator
Envision Hospice
01.2022 - 02.2023
Volunteer Coordinator
Envision Hospice
10.2021 - 02.2022
Chaplain
MultiCare HomeHealth and Hospice
08.2008 - 03.2009
Design and Sales Specialist
Home Depot
Bereavement Coordinator
MultiCare HomeHealth and Hospice
Chaplain Resident
CHI Healthcare System, Franciscan Hospice
M.S. in Thanatology - Thanatology
Edgewood College
M.Div, Specialized in End of Life Care - Religion, Chaplaincy, End of Life
Chicago Theological Seminary
4 Units - Catholic Health Care System, St Joseph Hospital and Hospice -
Clinical Pastoral Education
1 Unit - Advocate Health Care System, Lutheran General Hospital -
Clinical Pastoral Education
B.A, Theology and Sociology -
Elmhurst College
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