Debra Hopkins
Norfolk,VA
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
40
40
years of professional experience
1
1
Certification
Work History
LPN
Westminster Canterbury
Virginia Beach, VA
12.1984 - 07.2024
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Analyzed data from various sources to identify areas for improvement in patient satisfaction.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Managed clinical budgets, billing systems and insurance negotiations.
LPN Charge Nurse
Westminster Canterbury
Virginia Beach, VA
07.1984 - 03.1998
- Assessed patients' health conditions and monitored changes in their condition.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Maintained accurate medical records and updated them regularly.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Ensured all safety protocols were followed during patient care.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.
- Identified potential problems or risks that could affect patient outcomes.
- Responded promptly to emergency situations as needed.
- Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.
- Collaborated with multidisciplinary teams to coordinate effective patient care delivery systems.
- Reviewed lab results and made appropriate recommendations for further testing or treatment.
- Evaluated patient responses to treatments and interventions and documented progress notes accordingly.
- Carried out physician orders accurately while adhering to hospital policies and procedures.
- Promoted positive relationships between patients, families, visitors, physicians, nurses, volunteers.
- Educated patients about their diagnoses and treatments while providing emotional support.
- Administered medications in accordance with policies and legal limitations.
- Documented adverse patient reactions to medications and reported findings to supervisors.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Assisted physicians and nurses with special procedures.
- Educated patients on wound and disease self-management techniques.
- Conducted daily rounds to assess patient condition and distribute medications.
- Collected blood, urine or sputum samples from patients to perform routine lab tests.
- Developed individual care plans to meet patient needs and achieve treatment goals.
Education
Associate of Science - LPN
Norfolk Vocational School
Norfolk, VA04.1984
Some College (No Degree) - Health Administration
ECPI University
Virginia Beach, VASome College (No Degree) - Computer Programming
ECPI University
Virginia Beach, VASkills
- Clinical Management
- Profit and Loss Statements
- Revenue Management
- Patient Flow
Affiliations
- Caring for pets
- Gardening
- Donating platelets
Certification
- Register Medical Manager
- LPN
- Certified coder
References
References available upon request.
Timeline
LPN
Westminster Canterbury
12.1984 - 07.2024
LPN Charge Nurse
Westminster Canterbury
07.1984 - 03.1998
Associate of Science - LPN
Norfolk Vocational School
Some College (No Degree) - Health Administration
ECPI University
Some College (No Degree) - Computer Programming
ECPI University
- Register Medical Manager
- LPN
- Certified coder
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