Debra Horrigan
Stanwood
Summary
Detail-oriented Financial Services and Compliance Specialist experienced in managing complex account billings and conducting high-volume data validation. Resolved billing conflicts and balanced ledger accounts while adhering to strict regulatory guidelines, enhancing accuracy in financial record auditing. Committed to fostering long-term client relationships through tailored solutions and effective communication, ensuring an inclusive environment for all stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Specialist | Claims Resolution Specialist
State Farm Agent
Big Rapids, MI
07.2023 - Current
- Managed high-volume portfolio of accounts, ensuring accurate data entry and account verification to facilitate timely financial distributions.
- Tracked and resolved complex billing disputes and distribution delays, identifying system entry errors to ensure accurate fund crediting.
- Monitor daily email and high-volume phone queues, acting as the primary point of contact to break down complex procedural rules and criteria for clients.
- Enforce strict compliance with state regulatory standards while maintaining complete confidentiality of sensitive financial files.
- De-escalate stressful client financial concerns under pressure, utilizing strong interpersonal skills to serve individuals from diverse backgrounds.
- Conducted regular audits of policies and procedures, identifying improvement areas and mitigating risks.
- Resolved complex claims issues through detailed analysis and effective communication with clients.
Insurance Agent & Account Manager
Pease Insurance / Droski Insurance
Howard City, MI
09.2017 - 07.2022
- Acted as a direct liaison between clients and underwriters to research and correct premium payment disputes and account errors.
- Evaluated policy coverage options, ensuring compliance with regulations and industry standards.
- Resolved account balance inquiries and escalated systemic errors to supervisors, providing proactive client support.
- Cross-referenced extensive data files within unified enterprise network software to ensure accurate billing and payment integrity.
- Built account tables, tracked data flow, and generated financial reports using advanced spreadsheet applications for internal auditing.
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
Customer Service Representative
Gerber Life Insurance Company
Fremont, MI
09.2013 - 09.2017
- Processed account data
- Provided exceptional customer service in high-volume call center, efficiently researching and resolving policy and account ledger inquiries.
- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Utilized CRM software to track interactions and maintain accurate records of customer engagements.
- Developed strong customer relationships through effective communication and personalized service.
- Achieved sales targets by utilizing upselling techniques and product knowledge.
Tax Specialist & Bookkeeper | Auditing & Ledger Disputes
H&R Block
Fremont, MI
08.2007 - 04.2013
- Calculated complex returns, identified filing anomalies, and directly handled high-stakes account disputes and inquiries between private clients and external government authorities.
- Executed bookkeeping and account reconciliation, auditing financial histories to ensure compliance and calculation accuracy.
- Managed vendor/client data files, securely handling sensitive records and ensuring year-end 1099 compliance.
- Trained seasonal staff and part-time administrative helpers on bookkeeping procedures, ledger rules, and database entry processes.
Education
Hypnotherapist - Hypnotherapy/ Cognitive Behavior Therapies
HMI
Los Angeles, CA01-2021
Skills
- Claims processing
- Dispute resolution
- Regulatory compliance
- Microsoft office proficiency
- Account administration
- Data management
- Account Management
- Record keeping
- Customer service
Certification
- Property & Casualty, Health, and Life Insurance Licenses
- Certified Mindfulness Practitioner & Guided Imagery Guide
Timeline
Account Specialist | Claims Resolution Specialist
State Farm Agent
07.2023 - Current
Insurance Agent & Account Manager
Pease Insurance / Droski Insurance
09.2017 - 07.2022
Customer Service Representative
Gerber Life Insurance Company
09.2013 - 09.2017
Tax Specialist & Bookkeeper | Auditing & Ledger Disputes
H&R Block
08.2007 - 04.2013
Hypnotherapist - Hypnotherapy/ Cognitive Behavior Therapies
HMI