Jennifer Richardson

• Customer service duties, including greeting patients, scheduling for future appointments, answering phones and looking over accounts for billing and insurance, and what future appointments patients may need, insurance verification, treatment education

• First face to greet patients for scheduled appointments, intake and check out, scheduling for future patient treatment, putting together treatment plans and reviewing projected costs with patient, collecting co-pays, and projected costs expected from patient, All of the scheduling for entire office, follow up calls to patient, confirming appointments, receiving insurance payments for claims, cash/check/credit card deposits for office at the bank, communication with the Doctor and assistants to keep time management and patient flow according to scheduled times from the moment the patient arrives to check out
• Managed high call volumes with professionalism, resulting in improved client relations.
• Resolved guest complaints professionally, leading to increased client satisfaction rates.
• Scheduled, coordinated and confirmed appointments and meetings.
• Handled assignments independently with good judgement and critical thinking skills.

• Assisting the Doctor first hand with treatment procedures, following diagnosed treatment by multiple doctors, set up and break down of room, managing patient behavior and care, multitasking from transitioning from patient to patient, sterilization of instruments, basic housekeeping tasks of the office, OSHA trained, CPR certified, certified in sealants, xrays, prophylaxis cleaning
• Sterilized rooms and prepped equipment and instruments for 30 procedures daily.

• Promotional Specialist for Miller/Coors products, beer sampling to the public at grocery stores and special events, set up of displays, dispersing Miller/Coors merchandise, documenting sales, cicerone certified

02/2012-11/2014 – Willow Springs Center Reno, NV
Mental Health Tech
• Following the treatment plan for Pediatric children 5 years of age to 11.
• Articulate written and verbal communication skill.
• Accurate record keeping ability, charting on each patient daily.
• Role modeling positive behavior, consistency and therapeutic boundaries and guiding the children to live a healthy life.
• Communication with Doctor on a day to day basis of patient behavior and expectations

• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.