Summary
Overview
Work History
Education
Skills
Profile Link
Timeline
Hi, I’m

Debra Jackson

Austell,GA
Debra Jackson

Summary

Experienced Practice Management, Billing Manager, Administration, Medical Practice Consultant, Surgical Coordinator Professional. Phlebotomy Expert. Experience in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring smooth operations and service excellence. Seeks employment with a healthcare facility where integrity, growth, and work-life balance are included in the core values of the practice or organization.

Overview

40
years of professional experience

Work History

One Choice Physical Therapy

Medical Billing Manager
06.2023 - Current

Job overview

  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.
  • Increased patient satisfaction by addressing billing inquiries promptly and professionally.
  • Reduced denied claims through diligent review, correction, and resubmission of errors.
  • Enhanced revenue cycle management by overseeing timely and accurate claims submission.
  • Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
  • Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
  • Collaborated with providers and staff to ensure accurate coding for billing purposes.

Innovative Women’s Healthcare Solutions/Surgical

Office Manager/Surgery Coordinator/Financial Counselor
04.2021 - 03.2023

Job overview

  • Oversaw the smooth daily operation of the practice.
  • Supervised the front office and clinical teams.
  • Recruited and trained new employees, conducted employee performance reviews, managed employee retention, and disciplinary actions.
  • Created and implemented new policies and processes for the practice.
  • Prepared financial reports and other reports utilizing various metrics.
  • Responsible for updating all staff members' credentials.
  • Discussed with providers various metrics related to financial growth, timelines, coding, performance, patient retention, new industry trends, and innovative approaches to improve revenue.
  • Billing follow-up and collection.
  • Scheduled surgical procedures for in office and hospital facilities.
  • Arranged and scheduled post-operative visits during the appropriate timeframe after surgery.
  • Obtained signatures and collect completed pre-operative consent and HIPAA forms from patients.
  • Reviewed CPT and ICD-10 codes to ensure accuracy for billing.
  • Sent H&P document and other patient information to the surgery facility.
  • Answered phones, greeted patients, and filed paperwork to maintain smooth operations in the front office.
  • Informed patients of payment policies, collect insurance information, and verify insurance benefits.
  • Collected coinsurance and deductible payments prior to the procedure date.
  • Provided financial counseling.
  • Coordinated tests such as pre-admission tests.

Atlanta Eye Consultants, PC

Billing/Office Manager
03.2021 - 02.2022

Parris and Associates

Pre-Auth Coordinator/CMA (COVID-19)
02.2020 - 06.2020

Clinical Laboratories Services

Mobile Phlebotomy
02.2018 - 02.2020

Planned Parenthood

Center Manager/CMA
11.2013 - 08.2016

Saint Agnes Hospital

Practice Coordinator/CMA (TEMP)
06.2013 - 10.2013

Maureen Mouneke, MD

Practice Manager/CMA
03.2007 - 04.2013

WomanKind OB/GYN

Practice Manager
02.2005 - 01.2007

Surgical Center of Baltimore

Collections Supervisor (TEMP)
10.2003 - 11.2004

Johns Hopkins Hospital

Billing Coordinator (TEMP)
11.2001 - 09.2003

Oncology GMBC

Medical Billing Specialist (TEMP)
01.2000 - 10.2001

Johns Hopkins Bayview

Collections Supervisor (TEMP)
12.1998 - 12.1999

Jerusa Kamala, MD (OB/GYN)

Office Manager/CMA
05.1993 - 11.1998

Medical Staff Dynamics

Front Office Supervisor/CMA Medical
02.1985 - 04.1993

Education

Sojourner-Douglass College
Baltimore, MD

Intravenous Therapy Technician
12.2004

Med-Assist School of Hawaii
Honolulu, HI

Medical Assisting
03.1983

Norfolk Business College
Norfolk, Virginia

AA Degree
05.1981

Skills

  • End-to-end revenue management
  • Collection
  • Insurance eligibility verification
  • Pre-authorization expertise
  • Experience in handling appeals
  • Proficient in EMR systems
  • Employee relations proficiency
  • Personal financial consulting
  • Surgical procedure scheduling
  • IV Therapy
  • Home Health-Care
  • Certified Medical Assistant
  • Blood collection expertise
  • Computer Literate
  • Microsoft Office
  • Word Perfect
  • E-mail
  • QuickBooks
  • Document scanning
  • Medical Mastermind
  • Centricity
  • Power2Practice
  • Phymed
  • Praxis
  • IDX
  • CBSI
  • Zoc Doc
  • Kronos
  • NextGen
  • Athena Health
  • Compulink
  • Availity
  • Navinet
  • Epic
  • Analytical problem solving
  • Effective task prioritization
  • Dispute management skills
  • Customer Service
  • Organizational Skills
  • Office Administration
  • Clear oral/written communication
  • Team Bonding
  • Conflict resolution strategies
  • Detail-oriented payment posting
  • Denial management strategies
  • Disability claims process
  • ICD-10
  • Analytical thinking capacity
  • Time management techniques
  • Medicare and medicaid regulations
  • Collections process handling
  • Collections experience
  • Claims processing
  • Training and mentoring
  • Team building
  • Insurance verification
  • HIPAA
  • Staff training
  • Program improvements
  • Team direction
  • Workflow planning
  • Process improvements
  • Willing to learn
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Team building leadership
  • Planning and coordination
  • Relationship building
  • Prioritizing and planning
  • Customer relationship development
  • Team management
  • Proactive and focused
  • Self motivation
  • Recruitment and hiring
  • Know your customer
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Quality assurance
  • Effective communication
  • HIPAA compliance

Profile Link

https://bold.pro/my/debra%2Djackson%2D1045/686r

Timeline

Medical Billing Manager

One Choice Physical Therapy
06.2023 - Current

Office Manager/Surgery Coordinator/Financial Counselor

Innovative Women’s Healthcare Solutions/Surgical
04.2021 - 03.2023

Billing/Office Manager

Atlanta Eye Consultants, PC
03.2021 - 02.2022

Pre-Auth Coordinator/CMA (COVID-19)

Parris and Associates
02.2020 - 06.2020

Mobile Phlebotomy

Clinical Laboratories Services
02.2018 - 02.2020

Center Manager/CMA

Planned Parenthood
11.2013 - 08.2016

Practice Coordinator/CMA (TEMP)

Saint Agnes Hospital
06.2013 - 10.2013

Practice Manager/CMA

Maureen Mouneke, MD
03.2007 - 04.2013

Practice Manager

WomanKind OB/GYN
02.2005 - 01.2007

Collections Supervisor (TEMP)

Surgical Center of Baltimore
10.2003 - 11.2004

Billing Coordinator (TEMP)

Johns Hopkins Hospital
11.2001 - 09.2003

Medical Billing Specialist (TEMP)

Oncology GMBC
01.2000 - 10.2001

Collections Supervisor (TEMP)

Johns Hopkins Bayview
12.1998 - 12.1999

Office Manager/CMA

Jerusa Kamala, MD (OB/GYN)
05.1993 - 11.1998

Front Office Supervisor/CMA Medical

Medical Staff Dynamics
02.1985 - 04.1993

Med-Assist School of Hawaii

Medical Assisting

Norfolk Business College

AA Degree

Sojourner-Douglass College

Intravenous Therapy Technician

Similar Profiles

CREATE PROFILE