Debra Janney
Pilot,VA
Summary
Experienced and highly skilled professional with a proven track record of excelling in high-pressure environments. Confident in my ability to bring excellence to your department. Previous experience in the operating room, successfully contributing to annual inventory management throughout my tenure. Embracing new challenges and continuous learning, I find immense satisfaction in my work. Eagerly awaiting the opportunity to discuss this position further and looking forward to hearing from you soon.
Overview
27
27
years of professional experience
Work History
Dispatcher
Carilion New River Valley Medical Center
03.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Director of Housekeeping
Warm Hearth
09.2022 - 03.2024
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Made sure all laundry, facility and personal, were cleaned and replaced as needed.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
Environmental Services Supervisor
Carilion Clinic New River Valley Medical Center
07.2007 - 09.2022
- Reviewed daily schedules to plan out cleaning routines for staff to ensure all areas and units are covered for their day.
- Led Environmental Service Team through trainings to boost customer satisfaction rating.
- Reduced average response and cleaning time per room by ensuring each employees was logged into their proper units, and responded timely.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Created binders and updated checklists through excel to maintain housekeeping schedules.
- Created a new VOHSA checklist during the COVID-19 pandemic that was sent to Roanoke for further approval.
- Stay as flexible as possible to cover all areas that require additional help.
- Capable to manage the departments and make decisions when the current manager takes leave.
- Able to stay calm during the most stressful times of the day.
- Exceeded facility standards regularly by working with detail-oriented approach.
Housekeeping Team Leader
Virginia Tech Donaldson Brown Hotel and Conference
03.1998 - 04.2004
- Requested maintenance orders to fix non-working equipment and address room damage.
- Inspected an average of 40-50 rooms per days to ensure quality and accuracy.
- Created work schedules for each employee every morning that covered their specific skills.
- Stood in for the manager while she took vacations and days off as needed.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Checked around 30 rooms per day to verify vacancies post-checkout.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Education
GED -
Pulaski County Senior High School
Dublin, VASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Time management
- Problem-solving
Timeline
Dispatcher
Carilion New River Valley Medical Center
03.2024 - Current
Director of Housekeeping
Warm Hearth
09.2022 - 03.2024
Environmental Services Supervisor
Carilion Clinic New River Valley Medical Center
07.2007 - 09.2022
Housekeeping Team Leader
Virginia Tech Donaldson Brown Hotel and Conference
03.1998 - 04.2004
GED -
Pulaski County Senior High School
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