Job Search Status
Open to workDesired start date: Flexible
Open To Work
Debra Jenkins
Woodbridge
Work Preference
Summary
Dynamic enrollment professional with a proven track record at Ivy League, online, and public universities, excelling in recruitment strategies and customer relationship management. Consistently surpassed targets, and adept at engaging prospective students and fostering strong relationships, demonstrating exceptional communication and problem-solving skills to drive enrollment success.
Overview
37
37
years of professional experience
Work History
Transfer Student Enrollment Recruiter
WASHINGTON ADVENTIST UNIVERSITY
Takoma Park
02.2022 - 07.2022
- Exceeded enrollment quotas each semester through strategic utilization of outbound/inbound phone calls, Zoom meetings, and online webinars.
- Cultivated prospective student leads by engaging with major community college feeder schools to encourage student applications.
- Recruited half of the admitted students for Fall 2022, with a primary focus on Radiological Technology/Medical Imaging and Nursing departments.
Enrollment Services Representative
CAPELLA UNIVERSITY
Minneapolis
09.2021 - 02.2022
- Managed an extensive outreach volume, consistently surpassing personal targets with over 200 calls per day.
- Initiated contact with prospective students via email and phone to discuss academic options and services, subsequently referring them to appropriate enrollment counselors.
- Provided exceptional customer service during enrollment process, enhancing student experience and satisfaction.
- Served as the primary liaison between providers and academic leads, addressing enrollment-related inquiries and issues.
- Executed enrollment transactions across multiple systems, including Salesforce, ensuring accuracy and efficiency.
- Identified, resolved, and meticulously documented discrepancies within lead information.
- Updated and maintained academic lead information within the university database.
- Addressed inquiries from prospective students about academic programs.
- Maintained thorough understanding of diverse degree admission requirements, enabling effective guidance for prospective students.
- Demonstrated strong autonomy and initiative as a remote team member.
- Received commendation for a balanced approach combining professionalism and empathy in interactions.
Vice President of Operations
Reach for Tomorrow
Virginia
03.2003 - 06.2005
- Focused on mathematics and science enrichment (STEM) through experiential learning at major universities and government military service academies, serving over 6,000 students.
- Secured free online tutoring Academic Supplemental Services for students across Oklahoma, Montana, and Alaska, enhancing academic support.
- Led RFT, a higher education preparatory summer program for at-risk middle school students, providing essential educational resources.
Assistant Director of Student Services
Columbia University School of Social Work
New York
12.1998 - 09.2000
- Director of the International Students Program.
- Directed New York City Board of Education Bilingual Social Worker Program at School of Social Work, overseeing program delivery and stakeholder engagement.
- Authored Bilingual Social Worker RFP recertification documents for State of New York and City of New York, ensuring compliance with regulatory standards.
- Redesigned and developed Dual Degree Program, integrating eight professional and four minor degree programs to enhance student academic pathways.
Staff Writer
United Negro College Fund
New York
09.1986 - 08.1988
- Researched critical needs, developed survey instruments, and authored reports for capital requirements of 42-member colleges, supporting $200 million Capital Campaign.
- Co-authored Fourth Capital Resources Development Program Capital Campaign Case Statement, securing $100 million Challenge grant from The Annenberg Foundation toward achieving $200 million goal.
- Crafted engaging content for educational initiatives and fundraising campaigns.
- Collaborated with team members to develop strategic communication plans.
- Researched and wrote articles highlighting scholarship opportunities and success stories.
Admissions Officer
Princeton University
Princeton
07.1985 - 08.1986
- Represented the university to prospective students in 12 Mid-Western and Border states.
- Processed applications and represented candidates in the Admissions Selection Sessions.
Education
Bachelor's Degree - Medieval And Renaissance Literature And Culture
Princeton University
Princeton, NJCollege Preparatory Degree -
The Spence School
New YorkSkills
- Customer relationship management
- Recruitment strategies
- Salesforce database management
- Enrollment processes
- Medical recruitment expertise
- Student engagement
- Communication skills
- Team collaboration
- Problem solving
- Organizational planning
- Candidate and client relations
- Interviewing techniques
- Policy development
- Entrepreneurial spirit
Timeline
Transfer Student Enrollment Recruiter
WASHINGTON ADVENTIST UNIVERSITY
02.2022 - 07.2022
Enrollment Services Representative
CAPELLA UNIVERSITY
09.2021 - 02.2022
Vice President of Operations
Reach for Tomorrow
03.2003 - 06.2005
Assistant Director of Student Services
Columbia University School of Social Work
12.1998 - 09.2000
Staff Writer
United Negro College Fund
09.1986 - 08.1988
Admissions Officer
Princeton University
07.1985 - 08.1986
Bachelor's Degree - Medieval And Renaissance Literature And Culture
Princeton University
College Preparatory Degree -
The Spence School