Debra Jensen
Carrollton,GA
Summary
Experienced with managing purchase orders and vendor communications. Utilizes strong organizational skills to ensure seamless procurement operations. Knowledge of inventory management and cost control techniques. Self-motivated work ethic to perform effectively in independent or team environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Purchasing Administrative Assistant
Cleveland Electric Company
04.2023 - Current
- Handle complex order placements, coordinating multiple shipments while adhering to strict deadlines.
- Managed the procurement process from requisition through receipt of goods, ensuring accuracy at each stage.
- Provided exceptional customer service to internal departments, resolving purchasing issues quickly and efficiently.
- Ensured timely delivery of goods by closely monitoring orders and communicating with vendors as needed.
- Maintained accurate records of purchase orders, invoices, and delivery confirmations to ensure smooth operations.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Developed comprehensive knowledge of company policies, procedures, and industry best practices related to procurement activities.
- Improved inventory management, tracking product levels and anticipating future needs.
Customer Service Representative Remote
Foundever
05.2022 - 04.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Adhere to performance metrics including managing calls, schedule adherence, and other metrics required by leadership
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated professionally with colleagues, freelancers and clients
- Managed timely and effective replacement of damaged or missing products
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experience.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Remote Customer Care Specialist
L Brands
11.2021 - 05.2022
- Providing excellent customer service experience in high-volume, fast-paced call center virtual environment taking incoming calls
- Assisting customers with exchanges, billings, selling, and recommending best products while taking orders and assisting is helping members to sign up for loyalty programs
- Adhere to performance metrics including managing calls, schedule adherence, and other metrics required by leadership
- Worked flexible hours across night, weekend and holiday shifts
- Increased customer satisfaction by resolving issues
- Exceeded goals through effective task prioritization and great work ethic
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Verified accuracy of customer account information and updated when necessary.
- Kept accurate records to document service actions and discussions.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently
Preschool Teacher Assistant
City Station Preschool
07.2018 - 05.2020
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behavior
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Supported children's social, emotional, and physical development by encouraging understanding of others and positive self-concepts, and implementing diverse classroom and outside activities
- Collaborated with 3 teachers to promote appropriate care and education for 36 children
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Travel Services Associate
Rosenbluth International
01.2000 - 06.2002
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction by providing exceptional level of service to each client by listening and responding to questions, issues, and complaints and finding appropriate solutions when needed.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Handled average of 30 calls per day to address customer inquiries and concerns, while fostering business growth by delivering first-rate travel advice and itineraries to develop valuable client relationships.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
No Degree - General Studies
West Ga Technical College
Carrollton, GANo Degree - General Studies
Cuyahoga Community College
Parma, OHHigh School Diploma -
Medina Sr. High School
Medina, OH06.1990
Skills
- Effective Written Communication
- Data Analysis Skills
- New vendor setup
- Detail-Oriented Approach
- Product sourcing
- Teamwork and collaboration
- Order tracking
- Customer service
- Purchase order processing
- Invoice verification
- Attention to detail
- Reliability
- Customer and client relations
- Organizing and categorizing data
Personal Information
Title: Purchasing Administrative Assistant
Software
Microsoft Office D365
Timeline
Purchasing Administrative Assistant
Cleveland Electric Company
04.2023 - Current
Customer Service Representative Remote
Foundever
05.2022 - 04.2023
Remote Customer Care Specialist
L Brands
11.2021 - 05.2022
Preschool Teacher Assistant
City Station Preschool
07.2018 - 05.2020
Travel Services Associate
Rosenbluth International
01.2000 - 06.2002
No Degree - General Studies
West Ga Technical College
No Degree - General Studies
Cuyahoga Community College
High School Diploma -
Medina Sr. High School
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