Debra Jernberg
Sioux City,IA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
42
42
years of professional experience
Work History
Receptionist
Center for Neuro and Spine
North Sioux City, SD
12.1997 - Current
- Greet patients with a pleasant and courteous attitude
- Complete check in process for all scheduled physician and rehab appointments
- Verify accuracy of demographic and insurance information
- Load and scan insurance/demographic information
- Answer incoming phone calls
- Handle collection of co-payments and deductibles
- Referrals for managed care insurances
- Checking out patients ensuring a complete and accurate super bill
- Schedule or reschedule any appointments
- Type any notes for patients
- Balance cash drawer
- Handle incoming or outgoing mail
- Ordering of supplies for office
- Prepping of satellite and daily clinic charts
- Accurate filing of charts
- Maintain patient confidentiality
- Perform other duties as assigned
Model Office Supervisor
Siouxland Medical Education Foundation
Sioux City, IA
10.1991 - 11.1997
- Supervisor to the receptionist/medical records department personnel
- Overseeing the schedules of 32 medical providers
- Coordinating the care for approximately 60,000 active patients
- Bi-weekly payroll
- Scheduling/Rescheduling of appointments
- Overseeing the accepting of new patients
- Daily checking of the encounter forms for billing accuracy
- Checking managed care eligibility
- Employee scheduling
- Filling in wherever needed
Receptionist
Siouxland Medical Education Foundation
SIOUX CITY, IA
03.1989 - 10.1991
- Developing patient rapport on and off phones
- Answering phones to schedule and reschedule appointments
- Collecting copayments and deductibles
- Maintaining a balanced cash drawer
Personal Assistant
John Morrell
SIOUX CITY, IA
08.1982 - 03.1989
- Telephone receptionist
- Typing/Filing/Airline reservations
- Accounts Payable
- Reconciliation of bank accounts
- Inter company Daily Conference Call
- Weekly Payroll
- Exporting of Products
- Reconciliation of Product Inventory
- Proficiency reporting
- Errands/Mail
Education
High School Diploma -
Akron Westfield Senior High School
Akron, IA05-1982
Skills
- Knowledge of secretarial/clerical duties, including data entry, filing and phone etiquette
- Interpersonal skills necessary in order to deal effectively and courteously with patients and clinical personnel
- Knowledge of medical terminology
- Knowledge of reception tasks, clinic policies/procedures and paperwork
Skillful in customer service
References
- Furnished upon request
Timeline
Receptionist
Center for Neuro and Spine
12.1997 - Current
Model Office Supervisor
Siouxland Medical Education Foundation
10.1991 - 11.1997
Receptionist
Siouxland Medical Education Foundation
03.1989 - 10.1991
Personal Assistant
John Morrell
08.1982 - 03.1989
High School Diploma -
Akron Westfield Senior High School