DEBRA JONES
Patient Service Representative
Reading,PA
Summary
Service-oriented Patient Service Representative with distinguished knowledge of Medical Terminonly]. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Organized Patient Service Representative with 30 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft excel. Friendly and organized Patient Service Coordinator with background pulling and filing charts, coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job , and Motivated to learn, grow and excel in my job. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job and eager to learn and. Motivated to learn, and grow, recognized consistently for performance excellence to success in my job in customer skills.
Overview
5
5
years of professional experience
Work History
Secretary
Sjmc`
Reading, PA
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Produced thorough excell reports every week and monthly through. Excel,
- Performed office-related support tasks and clerical functions
- Wrote and proofread error-free letters, memoranda and other business correspondence.
- Assisted in writing physical therapy reports and developing Powerpoint presentations.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Scheduled appointments and follow-up calls to clients.
- Completed accurate daily documents, reports and invoices.
- Provided onboarding and training for new support staff.
- Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Entered customerr data into system and updated customer contacts, and accurate information to keep records current.
- Coordinated with referring facilities to meet standards for follow-up processes.
- Reviewed and balanced daily bank deposits and deposit report.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Patient Service Representative
Patient First
Pottstown, PA
06.2015 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Compiled and reviewed medical charts.
- Used [Software] to schedule appointments.
- Explained plans for treatment and payment options.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Registered patients for intake and discharged.
- Did daily paperwork, workmans compensation, phone detail for nursing staff questions.
Education
High School Diploma -
Governor Mifflin Senior High School
Shillington, PASkills
Document filing
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Service Representative
Patient First
06.2015 - Current
High School Diploma -
Governor Mifflin Senior High School
Secretary
Sjmc`
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