Enjoy traveling, reading, swimming, hiking with my poodle, spending time with family and friends, helping others in the community
Debra Jones
Houston,TX
Summary
Enthusiastic and professional experience administrative patient service coordinator with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to medical team and patient / patient family and acting as liaison between departments. Hardworking employee with over 15 years of customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Coordinator
MD Anderson Cancer Hospital
07.2022 - Current
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Provide expertise during important and time-sensitive patient care, such as intake,discharge and language assistance via remote video conference.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Managed multiple phone lines, addressing patient inquiries and directing over 30 calls to appropriate departments as needed.
- Upheld regulatory compliance within nursing practice through adherence to state mandates, facility policies, and established ethical guidelines.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Improved workflow processes by implementing new procedures that increased overall efficiency within Patient Coordinator role.
- Promoted culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
Charter Driver
ECHO AFC Transportation
03.2017 - Current
- Enhanced customer satisfaction by providing timely and safe transportation services.
- Maintained clean and well-functioning vehicle for comfortable passenger experience.
- Navigated efficiently through various routes, ensuring punctual arrival at destinations.
- Assisted passengers with boarding and disembarking, prioritizing safety and accessibility.
- Communicated effectively with diverse groups of passengers, addressing their needs or concerns during travel times accordingly.
- Collaborated with dispatchers for seamless communication regarding trip updates and schedule changes.
- Conducted thorough pre-and post-trip inspections to maintain vehicle's optimal performance and safety standards.
- Adhered to all traffic laws, company policies, and federal regulations while operating vehicle.
- Handled emergencies or unexpected situations calmly and professionally, ensuring passenger safety above all else.
VTR-Customer Representative-IRP Apportion
Texas Department Of Motor Vehicle
03.2014 - 07.2022
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Serves as liaison to staff, government agencies, community organization, or general public to assist in explaining program specifics and requirements.
- Assist County Tax Assessor Collectors with vehicle title corrections, transfers, registration or title registration refund.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
- Contributed to development of departmental strategies aimed at enhancing overall customer experience.
- Reviewed and approved vehicle registrations along with titles, plates and decal applications.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
ER Patient Access Representative-Business Office
Memorial Hermann Hospital
04.2009 - 03.2015
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into system.
- Maintained accurate patient records, contributing to well-organized database for seamless information access across departments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in process.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed financial operations for increased profitability, including budgeting, forecasting, and expense control.
- Built strong relationships with key stakeholders to foster collaboration and ensure project success.
Education
No Degree - Medical Insurance Billing
Houston Community College
Houston, TX12.2024
High School Diploma -
MB Smiley High School
Houston, TX05.1995
Skills
- Able to manage multiple, changing priorities and deadline driven
- Expert all equipment troubleshooting, proficient using all Microsoft Office computer Programs
- Office Administration, payment collection via cash handling, credit card transaction
- Motivated team leader with 15 years of handson experience in fast-paces work environment, organized team building delivering positive results, excellent customer service skills with verbal and written communication
- Multi-Line phone system, Proficient using Maestro Care EPIC, DouSign, Trizetto, Nc Tracks, Palmetto, Amgen safety Net, Palm scanner, FirstNet, EZ Reg, HealthQuest, Care 4
- Patient confidentiality, demographic collection, appointment schedule
- Healthcare Industry Knowledge
Certification
- First Aid/CPR Certified
- CDL Class B with P Endorsement
- DOT Medical Certificate
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Interests
Timeline
Patient Coordinator
MD Anderson Cancer Hospital
07.2022 - Current
Charter Driver
ECHO AFC Transportation
03.2017 - Current
VTR-Customer Representative-IRP Apportion
Texas Department Of Motor Vehicle
03.2014 - 07.2022
ER Patient Access Representative-Business Office
Memorial Hermann Hospital
04.2009 - 03.2015
No Degree - Medical Insurance Billing
Houston Community College
High School Diploma -
MB Smiley High School
- First Aid/CPR Certified
- CDL Class B with P Endorsement
- DOT Medical Certificate
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