Debra Jones

A customer service position in a financial environment requiring excellent communication skills and knowledge of international banking and accounting. Examine documents, issued letter of credit, process documentary collection, payment and research and problem solving.

Customer service, negotiate documents and process payment.

• Optimized credit approval and collection processes, improving operational efficiencies by over 100%.
• Developed strong relationships with external partners, such as banks and credit bureaus, to facilitate efficient information exchange.
• Mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
• Developed effective relationships with customers, which helped improve overall payment processes.