Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Supplemental Information
Generic

Debra Jones

Salem,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

TLS

South Carolina DMV - Seneca Branch
01.2023 - Current
  • Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Create and performs edits of the customer's name and address fields.
  • Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
  • Processes motor vehicle registration requests. Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
  • Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
  • Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
  • Knowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications.
  • Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office.
  • Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
  • Collects all required fees and donations for the Gift of Life Trust fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research.
  • Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
  • Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
  • Monthly Salary: 2874.16
  • Employees Supervised: 0
  • Supervisor: Heather Duncan, ABSII
  • Reason For Leaving: Looking to grow with my current location.
  • May we contact this employer
  • Yes

Temporary Real ID Titling & Licensing Specialist

South Carolina DMV - Anderson Branch
04.2022 - 01.2023
  • Company Overview: https://www.scdmvonline.com
  • Trained to examine, accept, prepare and enter all documents required in issuing drivers licenses, beginner permits and identification cards for all classes including original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and titles.
  • Trained to process motor vehicle registration requests, research suspension inquiries and modify registration credentials as needed.
  • Trained to administer knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and Commercial Driver Licenses (CDL).
  • Trained to maintain records of products and documentation that are issued and destroyed per SCDMV policy.
  • Trained on how to operate camera systems to issue credentials, fax machines, SCDMV software and equipment necessary to assist customers.
  • Completed my NET 1, KTE and NET 2 Training and passed all courses with above the 80% threshold.
  • Monthly Salary: 1960
  • Employees Supervised: 0
  • Supervisor: Haley Feilds, Manager
  • Reason For Leaving: Took permanent position at seneca.
  • May we contact this employer
  • Yes

Hostess/server

Murasaki At The Mall
09.2021 - 04.2022
  • Customer service, food distribution, bartender, entering orders and taking payments
  • Monthly Salary: 1500
  • Employees Supervised: 0
  • Supervisor: Julia , Owner
  • Reason For Leaving: Took Job at South Carolina Department of Motor Vehicles.
  • May we contact this employer
  • Yes

Market Coordinator

Waitr Inc.
05.2019 - 08.2021
  • Orientations of new drivers - Collecting and submission of necessary confidential paperwork to start employment (Drivers License, Social Security cards, Etc...)
  • Training Restaurant owners and staff to achieve market standards
  • Overseeing requisition and support of restaurant and marketing equipment and tools for 400 restaurants in the upstate.
  • Inventory of Driver Gear in possession
  • Install and troubleshoot proprietary software within partnered restaurants
  • Collaborate with leadership, peers and the market manager to drive results
  • Work cross-functionally with IT, customer service and operations
  • Distribute restaurant & marketing collateral
  • Perform scheduled maintenance visits to keep equipment running smoothly and efficiently.
  • Worked one on one with Market Manager and colleagues daily to reach goals and task completions
  • Worked one on one with restaurants to achieve higher order volume
  • Established and Maintained a Professional Rapport with affiliated partners
  • Deliver orders when needed
  • Monthly Salary: 2520
  • Employees Supervised: 0
  • Supervisor: George Esqueda, Regional Manager
  • Reason For Leaving: Position was terminated and was Laid off.
  • May we contact this employer
  • Yes

Seafood Associate

Ingles Market
07.2018 - 02.2019
  • Maintained a sanitary department
  • Created orders weekly
  • Was responsible for inventory monthly
  • Held Customer service in high standing
  • Monthly Salary: 1680
  • Employees Supervised: 0
  • Supervisor: Pete, Meat Department Manager
  • Reason For Leaving: Personal Reasons
  • May we contact this employer
  • Yes

Self Employed Driver

Lyft
03.2017 - 05.2018
  • Accepted Clients requests for rides
  • Hit the VIP Club with over 1000 rides given
  • Maintained a clean environment for said Clients
  • Monthly Salary: 800
  • Employees Supervised: 0
  • Supervisor: Debra Jones, Self
  • Reason For Leaving: Moved out of state
  • May we contact this employer
  • Yes

Receptionist/IT Specialist

Mountain Hair LLC
06.2016 - 01.2017
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Responded to inquiries via phone and email, providing accurate information and exceptional customer service.
  • Coordinated appointments and meetings, optimizing schedules for staff and clients.
  • Maintained organized filing systems, facilitating quick access to client records and documentation.

Lunch Aide

NACOG
11.2014 - 06.2016
  • Supervised lunchroom activities, ensuring a safe and organized environment for students.
  • Assisted in meal distribution, promoting nutritional awareness among students.
  • Monitored student behavior during lunch periods, fostering a positive social atmosphere.
  • Collaborated with kitchen staff to coordinate food service operations efficiently.

Site Supervisor

Abrio Living
09.2012 - 05.2014
  • Supervised daily site operations, ensuring compliance with safety regulations and quality standards.
  • Coordinated project schedules, allocated resources efficiently to meet deadlines and enhance productivity.
  • Led team meetings to address challenges, foster collaboration, and improve overall performance.
  • Trained and mentored junior staff, enhancing skill sets and promoting a culture of continuous improvement.
  • Responsible for the care and support of up to four clients with disabilities
  • Provides daily documentation of activities of clients
  • Routine evaluation meetings
  • Paperwork: Monthly reports / Annual reports
  • Employee training

Direct Support Professional (DSP)

Sunnybrook Homes INC
09.2011 - 08.2012
  • Provided personalized support to individuals with developmental disabilities, enhancing daily living skills.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans.
  • Monitored client progress and documented behavioral changes, ensuring effective communication with stakeholders.
  • Trained and mentored new staff on best practices in direct support and client engagement techniques.
  • Responsible for the care and support clients with disabilities
  • Provided transportation and daily care
  • Provides daily documentation of activities of clients
  • Advocated for clients' rights and needs, fostering independence and community integration opportunities.
  • Conducted regular assessments of client environments, recommending modifications for safety and accessibility improvements.

Education

Associate's - Applied science and Networking

College America
Flagstaff, AZ
01.2014

Skills

  • Microsoft Office expertise with 14 years of experience
  • Extensive experience with Microsoft Word
  • Extensive experience with PowerPoint design
  • Microsoft Excel expertise with 14 years of use
  • Experienced with Google Docs for 12 years
  • Efficient typing skills with a speed of 45 WPM
  • Customer service
  • Problem-solving
  • Friendly, positive attitude

Certification

Certificates and Licenses are not specified.

Languages

Languages are not specified.

Timeline

TLS

South Carolina DMV - Seneca Branch
01.2023 - Current

Temporary Real ID Titling & Licensing Specialist

South Carolina DMV - Anderson Branch
04.2022 - 01.2023

Hostess/server

Murasaki At The Mall
09.2021 - 04.2022

Market Coordinator

Waitr Inc.
05.2019 - 08.2021

Seafood Associate

Ingles Market
07.2018 - 02.2019

Self Employed Driver

Lyft
03.2017 - 05.2018

Receptionist/IT Specialist

Mountain Hair LLC
06.2016 - 01.2017

Lunch Aide

NACOG
11.2014 - 06.2016

Site Supervisor

Abrio Living
09.2012 - 05.2014

Direct Support Professional (DSP)

Sunnybrook Homes INC
09.2011 - 08.2012

Associate's - Applied science and Networking

College America

Supplemental Information

Supplemental information is not specified.

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