Debra Jones
Louisville
Summary
Dynamic risk management professional with extensive experience at Presbyterian Mission Agency, excelling in workers' compensation policy management and insurance claims processing. Proven ability to enhance compliance and data reporting, while maintaining confidentiality and fostering effective communication. Recognized for meticulous attention to detail and problem-solving skills, driving successful outcomes in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Risk Management Assistant
Presbyterian Mission Agency
Louisville
03.2017 - Current
- Provide comprehensive support for workers’ compensation audits across all entities, ensuring the completion of all initial tasks.
- Enroll employees and volunteers in business travel insurance coverage.
- Conduct thorough research on current and prospective workers’ compensation insurance policies.
- Monitor employees and volunteers engaged in overseas travel, and promptly report travel data to the designated manager.
- Utilize the Worldox filing program to systematically scan and upload all relevant travel information, monthly insurance renewal invoices, self-insurance claims, and both new and existing property insurance documents.
- Efficiently track and process self-insurance claims and monthly insurance premiums for timely payment.
- Collaborate with the manager to allocate premium estimates accurately.
- Assist the manager in the timely processing of internal quarterly and annual insurance renewals.
- Maintain the utmost confidentiality of employees and clients’ claim, legal, and risk files.
- Develop comprehensive spreadsheets for risk data reporting purposes.
- Conduct thorough motor vehicle background checks and promptly inform the internal entity of client approval or denial.
- Negotiate auto accident invoicing payments, ensuring timely and accurate processing.
- Manually file risk and insurance documentation, ensuring compliance with all relevant regulations.
- Proactively engage in ongoing education and training initiatives through webinars and videos, aimed at enhancing the overall work performance of the team.
- I diligently track between 50 and 150 grant numbers each month, meticulously documenting their progress and ensuring timely completion of all associated tasks.
Executive Business Professional
Centerstone of Kentucky
Louisville
07.2011 - 11.2016
- Maintain and monitor assessments for both traditional and consumer-direct options, ensuring they fall within the 300-500 assessment range.
- Accurately record clients’ demographic changes, service activity logs, client closings, and service requests in the Central Medical Healthcare System for the entire Developmental Services Division.
- Within the specified deadline, resolve critical service activity reporting issues.
- Pre-screen clients’ assessments for accuracy and completeness by utilizing the Kentucky Medicaid Management Information website and the Centerstone of Kentucky Michelle P. Program database.
- Effectively communicate with clients’ external case managers or internal assessors to set up client assessments.
- Serve as the waiver point of contact for the intake department.
- Michelle P. Program
Office Support Specialist II
Commission For Children With Special Healthcare Needs
Louisville
02.2010 - 07.2011
- As the clinic receptionist and primary point of contact for all clinic-related matters, I ensure that all inquiries and concerns are addressed promptly and efficiently.
- Answer incoming calls for the clinic area, scheduled patients, doctors, and therapists.
- Register patients for clinic services and maintain accurate records of their medical history.
- During appointments, verify and correct patients’ demographic and insurance information, collect co-pays and outstanding balances, and check Medicaid and/or Passport medical insurance coverage through the HealthNet website.
- Additionally, verify private medical and dental insurance coverage and co-pays before appointments.
- Ensure that ICD-9 codes are correctly entered on clients’ billing records.
- Prepare and distribute both incoming and outgoing mail.
- Furthermore, serve as the main switchboard backup for administrative offices and perform various clerical tasks.
- When requested by staff, retrieve and file clients’ charts.
- Maintain and organize documentation in clients’ charts.
- Made 50-60 weekly calls to confirm appointments and mailed monthly appointment letters.
Administrative Assistant
Dismas Charities
Louisville
03.2006 - 04.2008
- Function as a liaison between the Federal Bureau of Prisons and the Kentucky Department of Corrections. This entails coordinating, organizing, and processing referrals and discharges.
- Accurately compile and disseminate inmates’ subsistence payments and distribute state paychecks.
- Perform basic bookkeeping using Excel, balance cash, cashed checks, and prepared bank deposits.
- Document, reconcile, and report monthly financial transactions accurately and promptly.
- Oversee liaison activities with program staff, supervising authorities, and other Dismas branches.
- Provide over 75% of telephone support by comprehending the nature of calls, taking detailed messages, or forwarding them to the appropriate department or staff.
- Maintain and update case files on-site and in the data system.
- Assist with room searches, pat searches, alcohol, drug, and urine testing.
- Monitor incoming mail to ensure compliance with policies and procedures.
- Coordinate and facilitate a women’s recovery group and communicate with case managers and directors to monitor inmates’ progress.
- Compile and secure high-level confidential records.
Accounts Payable Group Head
McCann Erickson Advertising Agency
Louisville
10.1995 - 03.2006
- Oversee the daily functions of five Accounts Payable Coordinators and report to the Accounts Payable Supervisor.
- Monitor and document the aging and open payables for the entire department.
- Enhance the process for vendor payments by prioritizing cash discount invoices and negotiating prompt turnaround times on discrepancies.
- Data entry, research, and resolution of vendor invoicing disputes.
- Timely payment of vendor invoices.
- Develop strategies for the department by implementing effective methods to reduce errors and payment reconciliation.
- Consistently meet all deadlines for month-end, year-end closings, and audit requests.
- Accurately post cash receipts, vendor invoices, and cash discounts in the data system.
- Assist the manager with interviews and employee evaluations.
- Train new department hires on accounts payable procedures and software programs.
- Foster professional interpersonal relationships with clients, vendors, and colleagues.
- Promoted from Accounts Payable Coordinator to Accounts Payable Group Head.
Education
Associate of Arts - Human Services
Jefferson Community And Technical College
Louisville, KY05-2010
Skills
- Workers' compensation policy management
- Risk assessment and analysis
- Insurance claims processing
- Data reporting and analysis
- Compliance management
- Insurance premium allocation
- Microsoft Office proficiency
- Vendor payment processing
- Client record management
- Activity tracking and monitoring
- Effective communication skills
- Confidentiality maintenance
- Attention to detail
- Problem solving
Timeline
Risk Management Assistant
Presbyterian Mission Agency
03.2017 - Current
Executive Business Professional
Centerstone of Kentucky
07.2011 - 11.2016
Office Support Specialist II
Commission For Children With Special Healthcare Needs
02.2010 - 07.2011
Administrative Assistant
Dismas Charities
03.2006 - 04.2008
Accounts Payable Group Head
McCann Erickson Advertising Agency
10.1995 - 03.2006
Associate of Arts - Human Services
Jefferson Community And Technical College