Debra Jordan

• Educate customers on the process of vehicle repairs and taking pictures for estimating of vehicles, repair techniques and explaining their estimate
• Complete estimates with the use of CCC
• Manage repairs included but not limited to ordering and returning of parts needed. Doing QC on all vehicles
• Assigning and working with technicians for the whole repair procedure.
• Keeping every customer fully informed and updated on the status of their vehicle while providing the best possible experience for our customers . Creating Repair Orders and making sure all information is correct in the CCC and that the proper documents are signed and collected.

Email estimates to potential clients with follow up to get them in for repairs.

• Filing and answering calls, checking in and paying our venders.
• Provided detailed documentation of all completed work for customer records and warranty purposes when applicable.

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
• Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.

• Increased student satisfaction by fostering a supportive and inclusive learning environment that catered to individual needs and goals.
• Prevented potential safety hazards by teaching proper usage of equipment and adhering to strict guidelines during training sessions, resulting in a safe learning environment for all participants.
• Organized guest speaker events featuring experienced professionals from various medical specialties, exposing learners to diverse perspectives on patient care practices.
• Promoted teamwork among students through group projects, reinforcing collaboration skills necessary for success in healthcare settings.
• Boosted student retention rates through compassionate support, addressing concerns or difficulties faced by students and providing resources for overcoming challenges.

• Managed and motivated employees to be productive and engaged in work.
• Controlled costs to keep business operating within budget and increase profits.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Improved marketing to attract new customers and promote business.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.