Summary
Overview
Work History
Skills
Timeline
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Debra Joy

Debra Joy

Orange City,FL

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate, trustworthy and caring. Blessed with the ability and desire to help others.


Overview

5
5
years of professional experience

Work History

Events Team Coordinator

JVD Construction, Inc.
05.2022 - Current
  • Maintained and distributed information for functions and events.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Drove excellent guest service for events and conducted evaluations after completion.
  • Created, maintained and distributed event orders.

Client Relations Specialist

The Sharing Center
06.2021 - 05.2022
  • Supported local families in crisis by advocating for needed donations.
  • Managed interactions with donors and donation center personnel to achieve goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Arranged transportation and communicated arrangements according to established protocols.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.

Resident Care Coordinator

Fresh Start, Inc.
07.2017 - 05.2021
  • Planned, implemented and supervised student activities
  • Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions
  • Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes
  • Organized recreation/therapy programs congruent with participants' goals, abilities and personal interes
  • Ordered lab work and scheduled appointments with doctors, patients and families to discuss results
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Skills

  • Energetic Personality
  • First Aid @ CPR AED Certified
  • Exceptional Communication Skills
  • Acute Attention to Detail
  • Establishing and Maintaining Customer Relationships
  • Meeting Support
  • Vendor Coordination
  • Dependable and Responsible
  • Self-Motivated
  • Written Communication
  • Understanding Customer Needs
  • Upbeat and Positive Personality

Timeline

Events Team Coordinator

JVD Construction, Inc.
05.2022 - Current

Client Relations Specialist

The Sharing Center
06.2021 - 05.2022

Resident Care Coordinator

Fresh Start, Inc.
07.2017 - 05.2021

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Debra Joy