Debra Joy
Orange City,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate, trustworthy and caring. Blessed with the ability and desire to help others.
Overview
5
5
years of professional experience
Work History
Events Team Coordinator
JVD Construction, Inc.
Casselberry, FL
05.2022 - Current
- Maintained and distributed information for functions and events.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Created, maintained and distributed event orders.
Client Relations Specialist
The Sharing Center
600 S Highway 17-92 Longwood, F
06.2021 - 05.2022
- Supported local families in crisis by advocating for needed donations.
- Managed interactions with donors and donation center personnel to achieve goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Arranged transportation and communicated arrangements according to established protocols.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Resident Care Coordinator
Fresh Start, Inc.
Warner Springs, CA
07.2017 - 05.2021
- Planned, implemented and supervised student activities
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes
- Organized recreation/therapy programs congruent with participants' goals, abilities and personal interes
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Skills
- Energetic Personality
- First Aid @ CPR AED Certified
- Exceptional Communication Skills
- Acute Attention to Detail
- Establishing and Maintaining Customer Relationships
- Meeting Support
- Vendor Coordination
- Dependable and Responsible
- Self-Motivated
- Written Communication
- Understanding Customer Needs
- Upbeat and Positive Personality
Timeline
Events Team Coordinator
JVD Construction, Inc.
05.2022 - Current
Client Relations Specialist
The Sharing Center
06.2021 - 05.2022
Resident Care Coordinator
Fresh Start, Inc.
07.2017 - 05.2021