Summary
Work History
Education
Skills
Generic

Debra Juarceys

Reno,NV

Summary

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Marketing Coordinator

Jacobs Entertainment
06.2016 - 03.2023
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Planned and executed internal and external marketing events.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Increased customer engagement through the creation of compelling social media content and strategies.
  • Coordinated public relations activities, securing positive press coverage for company initiatives.

Casino Host

Truckee Gaming
05.2012 - 06.2016
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
  • Showcased expert knowledge of casino offerings, guiding guests towards games and experiences that aligned with their preferences.
  • Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.

Players Club Manager

Rail City Casino
05.2006 - 05.2012
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.
  • Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
  • Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
  • Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.

Education

Diploma -

Placer High School
Auburn, CA
06.1972

Skills

  • Customer Service
  • Event Planning
  • Teamwork and Collaboration
  • Detail Oriented
  • Scheduling
  • Relationship Building
  • Branding
  • Event Planning and Logistics
  • Sales Support
  • Planning and Coordinating
  • Social Media
  • Project Management
  • Online marketing strategies
Debra Juarceys