DEBRA KAPUSTIN
Holiday,FL
Summary
Systematic Administrative Assistant and Call Agent Supervisor with over 25years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Harris Management Group
Clearwater, FL
10.2016 - 05.2020
- Answered general office multi-line phones and handled general inquires about firm.
- Performed diversified clerical duties for executives, management and staff while maintaining professional environment.
- This included Google calendar management, greeting guests, making travel arrangements, planning and scheduling meetings, consolidating status reports and any other projects as needed.
- Monitored inventory of communications materials such as brochures, quick facts, and other promotional print materials.
- Maintained security by following procedures with sensitive client information.
- Coordinated communication flow within team and department via telephone, email and intranet.
- Updated CRM system to ensure client information was current.
- Processed invoices and expenses using Quickbooks to facilitate on-time payment.
- Maintained complex digital filing system for financial information.
Customer Service Supervisor
Tel Sale Inc
Orlando, FL
01.2007 - 08.2016
- Addressed over 60 customer service inquiries via telephone, email, and Live Chat in a timely and courteous fashion.
- Updated customer account information and made necessary entries to initiate or change services and process transactions.
- Supervisor responsible for training new reps and helping with challenging calls.
- Identified sales opportunities and where a customer benefited from a new product and an upgrade in technology.
- Familiarity with call center management tools, call center monitoring and reporting software
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Education
Associate of Arts - Business Administration
Santa Fe College
Gainesville, FL01.1989
Skills
- Administrative support
- Professional telephone demeanor
- Complaint resolution
- Account Updates
- Team Leadership
- MS Office
- Credit card processing
- Scheduling
- CRM
Timeline
Administrative Assistant
Harris Management Group
10.2016 - 05.2020
Customer Service Supervisor
Tel Sale Inc
01.2007 - 08.2016
Associate of Arts - Business Administration
Santa Fe College
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