Debra Kehoe
Ellensburg
Summary
.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
SanMar Corporation
10.2005 - 01.2025
- Keyed verbal and emailed orders professionally and promptly, problem-solved customer service related issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Third Key Holder
Jockey International
08.2002 - 12.2015
- Operated cash register.
- Maintained store in clean and neat manner.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Set up visually appealing promotional displays.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Education
General
Central Washington University
Ellensburg, WAHigh School Diploma -
Mount Si High School
Snoqualmie, WA06.1991
Skills
- Decision Making
- Complex Problem Solving
- Handling Customer Complaints
- Strong leadership
- Adaptable and Resilient
- Honesty and Integrity
- Active listening
- Friendly and Relatable
Education and Training
other,other
Timeline
Customer Service Representative
SanMar Corporation
10.2005 - 01.2025
Third Key Holder
Jockey International
08.2002 - 12.2015
High School Diploma -
Mount Si High School
General
Central Washington University
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