Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Debra Kelley

Norwalk,United States

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Work History

Store Manager

Dollar General
Norwalk, OH
Dec2016 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Assistant Store Manager

Dollar General
Monroeville, OH
Mar2013 - Dec2016
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Accounts Receivable Clerk/ Lead Sales Associate

P & R Hardware Inc
Norwalk, OH
Aug1984 - Nov2012
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Education

High School Diploma -

Norwalk High School
Norwalk, OH

Skills

  • Team Leadership
  • Quality Assurance
  • Staff Scheduling
  • Budget Control
  • Customer Service Management
  • Sales Promotion
  • Decision Making
  • Recruitment and Hiring
  • POS Terminal Operations

Accomplishments

  • Managed a store that exceeded company expectations in every category during the 4th quarter of 2020 and the 1st and 2nd quarter of 2021.

Timeline

Store Manager

Dollar General
Dec2016 - Current

Assistant Store Manager

Dollar General
Mar2013 - Dec2016

Accounts Receivable Clerk/ Lead Sales Associate

P & R Hardware Inc
Aug1984 - Nov2012

High School Diploma -

Norwalk High School
Debra Kelley