Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Debra Kelley

Indianapolis,IN

Summary

Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Advanced Medical Support Assistant

Roudebush VA Medical Center
05.2025 - Current
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
  • Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
  • Streamlined front desk operations for improved workflow and reduced wait times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Health Technician

Roudebush VA Medical Center
01.2019 - 05.2025
  • Supported healthcare teams in consistently delivering timely and quality care according to company standards.
  • Streamlined patient data entry, significantly reducing wait times for treatment.
  • Conducted regular equipment checks to ensure operational efficiency and safety in patient care environments.
  • Collaborated with interdisciplinary team members to develop comprehensive healthcare plans for patients.
  • Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Protected patients and employees by adhering to infection-control and hazardous waste policies.
  • Train new employees during orientation period.

Customer Service Representative

Lowes Home Improvement
05.2015 - 12.2018
  • Processed all repair and damage claims for customers requiring assistance.
  • De-escalated situations involving dissatisfied customer, offering customer support.
  • Guided customer through troubleshooting of issues of products as needed.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Uphold quality control policies and procedures to increase customer satisfaction.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business.

Corrections Officer

Plainfield Correctional Facility
05.2011 - 01.2015
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security, and safety.
  • Assisted in restraining violent and unruly inmates.
  • Maintained daily logs of shift activity.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Maintained correct physical head count for inmates.
  • Operated telephones, switchboards, intercoms, and two-way radios to communicate with other personnel.
  • Observed and directed inmates during recreation, visits, telephone, and shower time.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Maintained custody and control of 100 plus inmates housed in maximum security unit.

Education

Associate of Science - Human Services

Ivy Tech Community College
Indianapolis, IN
05.2023

Associate of Science - Medical Assisting

Jones College
Jacksonville, FL
05.2005

Skills

  • Computer Skills
  • Strong analytical skills
  • Conflict resolution techniques
  • Effective organizational and time management
  • HIPAA compliance
  • Strong communication
  • Patient scheduling abilities
  • Professionalism and ethics
  • Continuous learning mindset
  • Patient scheduling

Certification

CPR Certified, American Heart Association

Timeline

Advanced Medical Support Assistant

Roudebush VA Medical Center
05.2025 - Current

Health Technician

Roudebush VA Medical Center
01.2019 - 05.2025

Customer Service Representative

Lowes Home Improvement
05.2015 - 12.2018

Corrections Officer

Plainfield Correctional Facility
05.2011 - 01.2015

Associate of Science - Medical Assisting

Jones College

Associate of Science - Human Services

Ivy Tech Community College

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