Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Roudebush VA Medical Center
05.2025 - Current
Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
Streamlined front desk operations for improved workflow and reduced wait times.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Health Technician
Roudebush VA Medical Center
01.2019 - 05.2025
Supported healthcare teams in consistently delivering timely and quality care according to company standards.
Streamlined patient data entry, significantly reducing wait times for treatment.
Conducted regular equipment checks to ensure operational efficiency and safety in patient care environments.
Collaborated with interdisciplinary team members to develop comprehensive healthcare plans for patients.
Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Monitored medical supply inventory to ensure consistent availability of critical items.
Protected patients and employees by adhering to infection-control and hazardous waste policies.
Train new employees during orientation period.
Customer Service Representative
Lowes Home Improvement
05.2015 - 12.2018
Processed all repair and damage claims for customers requiring assistance.