Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Key

New Franklin,OH

Summary

Accomplished Store Manager with a proven track record at RiteAid, enhancing customer satisfaction and streamlining operations. Expert in customer service and problem-solving, I led teams to exceed sales goals by fostering teamwork and optimizing inventory control. Achieved a significant reduction in shrinkage through effective loss prevention strategies. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance. Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

2021
2021
years of professional experience

Work History

Store Manager

RiteAid
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.

Loss Prevention Manager

Bj's Wholesale Club
01.1998 - 04.2020

Receiving Manager

Bj's Wholesale Club
01.1998 - 04.2020

Customer Service Manager

Bj's Wholesale Club
01.1998 - 04.2020

Education

Southeast
Portage, OH
01-1978

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization

Timeline

Loss Prevention Manager

Bj's Wholesale Club
01.1998 - 04.2020

Receiving Manager

Bj's Wholesale Club
01.1998 - 04.2020

Customer Service Manager

Bj's Wholesale Club
01.1998 - 04.2020

Store Manager

RiteAid

Southeast
Debra Key