Summary
Work History
Education
Skills
AAU President's Award
Timeline
Generic

Debra Kimbrell

LEESBURG,FL

Summary

Dynamic leader with a proven track record at three top corporations, excelling in team collaboration and customer relations. Expert in fostering high-performing teams, enhancing customer and volunteer engagement and retention. Adept at problem-solving and delivering exceptional service, driving organizational success through strategic initiatives and effective communication.

Work History

Director of Compliance

Amateur Athletic Union of the United States, Inc.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.

Vice President of Planning and Development

Babe Ruth League, Inc.
  • Collaborated with CEO, CFO, and Vice President of Marketing to develop strategic initiatives and long term goals.
  • Demonstrated proficient leadership skills to motivate employees, volunteers, and build competent teams.
  • Built high-performance teams through effective volunteer recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Volunteers are a special type of customer and require unique handling to make them feel appreciated. Maintained a high level of volunteer retention and recruitment due to customer service skills.

Senior Manager of Special Pricing

USAirways
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Provided strong leadership to enhance team productivity and morale.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.

Training Instructor

USAirways
  • Developed and taught training programs for new hires, as well as recurrrent training for more seasoned employees
  • Provided one-on-one coaching for individuals needing additional support, leading to increased confidence and competence in their roles.
  • Developed comprehensive training materials that resulted in higher knowledge retention

Airline Reservations Agent

USAirways
  • Ensured timely follow-up with clients regarding changes in itineraries or flight status updates, keeping them informed throughout their journey.
  • Participated in ongoing training programs to stay current on industry trends and best practices, ultimately providing better service to customers.
  • Streamlined reservation processes for quicker response times and improved customer experiences.
  • Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations, and at all other times.


Education

Sociology

University of Missouri Honors College
Columbia, MO

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Computer proficiency
  • Team collaboration
  • Customer relations
  • Problem resolution
  • Time management

AAU President's Award

The President/CEO of the company chooses an employee(s) who exemplifies the highest spirit and work ethic in the corporation with the best attitude. Received award for three years.

Timeline

Director of Compliance

Amateur Athletic Union of the United States, Inc.

Vice President of Planning and Development

Babe Ruth League, Inc.

Senior Manager of Special Pricing

USAirways

Training Instructor

USAirways

Airline Reservations Agent

USAirways

Sociology

University of Missouri Honors College

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