Debra King
Killeen,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Spec's Wines, Spirits & Finer Foods
08.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Manager
Family Dollar/Dollar Tree
04.2022 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Store Manager
Dollar General
11.2021 - 05.2022
- Oversaw all operations of the store
- Bank runs, ordering supplies, checking in vendors, cashing out customers
- Made sure that new employees were trained properly
- Made sure that the store was staying on SOP
- Kept a good eye on shrink and different ways to prevent it and how to give extra customer service.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Dollar General
02.2019 - 11.2021
- Ran the store bank runs, ordering supplies, checking in vendors, cashing out customers
- Made sure that new employees were trained properly
- Made sure that the store was staying on SOP.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Department Manage
Walmart
03.2017 - 02.2020
- Duties: Ensure customer satisfaction by greeting and answering their questions, tour department to ensure it meets customers' expectations, work hand-in-hand with sales associates to get the job done, prepare and plan for upcoming events that will impact department, ability to communicate, take direction at all levels, and turn it into action, use basic math skills to maintain accurate inventory levels.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Mill Operator
Stealth Products
01.2016 - 03.2017
- Duties: ran the mills
- Load and unload the material
- Took measurements of the parts, using calipers, height gauge, pins, protractor
- Deber parts
- Knowledge on how to read prints
- Keep area clean and organized.
- Improved production efficiency by optimizing mill settings and implementing preventative maintenance procedures.
- Reduced downtime for equipment repairs by conducting regular inspections and identifying potential issues before they became critical.
- Managed raw material inventory levels, coordinating with suppliers to ensure timely delivery of materials as needed.
- Implemented lean manufacturing principles into daily routines, reducing waste while maintaining high-quality outputs.
- Removed workpieces from machines and checked for conformity with specifications using measuring instruments such as microscopes, calipers and micrometers.
- Calculated dimensions, tolerances and other requirements for machine setups.
- Moved controls to properly position tools and workpieces, set specific feeds, and determine cut depths for optimal operations.
Shift Manager
Dairy Queen
02.2013 - 01.2016
- Duties: take orders from customers and run the register
- Make dessert for customers as well take orders to the customers
- Make sure that hot and fresh food gets served to the customers
- Can run the drive-thru
- Also can run the kitchen
- Know all positions
- Make sure that employees are following the health code.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Streamlined inventory management processes, reducing waste and lowering overall food costs for the restaurant.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Assisted in budget preparation by closely monitoring expenses and identifying areas where cost-saving measures could be implemented without compromising quality or service levels.
Service Clerk
Best Cleaners
11.2012 - 02.2013
- Duties: cash out customers
- Accept clothes from customers
- Tag clothes and household items
- Also do alteration
- Do all transactions, including cash, check, and credit cards
- Enter new customers into the computer system
- Check in clothes' keep the dry cleaners clean
- Take care of any problems and questions that customers may have
- Do deposits; go to the bank to get change
- Also get supplies for the dry cleaners.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Streamlined store operations by maintaining a well-organized and clean environment for customers.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
General Manager
Sonic Drive In
08.2008 - 07.2012
- Duties: Imanage the restaurant
- Did a monthly/weekly inventory
- Deposits and cash handling
- Did scheduling, all ordering
- Fixed equipment when necessary
- All data entry for all invoices
- Managed the crew and made sure that the shift ran smoothly
- Took care of all customer comments & complaints.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05.2001
Skills
- Management Skills
- Communication skills
- Inventory
- Supervising Experience
- Store Management Experience
- Profit & Loss
- Retail Sales
- Assistant Manager Experience
- Freight Experience
- Leadership
- Computer skills
- Organizational skills
- Operations Management
- Retail Inventory Management
- Team Development
- Recruiting and Interviewing
Certification
- TABC Certified
- Food Handler Certification
Timeline
Assistant Manager
Spec's Wines, Spirits & Finer Foods
08.2023 - Current
Assistant Manager
Family Dollar/Dollar Tree
04.2022 - 03.2023
Store Manager
Dollar General
11.2021 - 05.2022
Store Manager
Dollar General
02.2019 - 11.2021
Department Manage
Walmart
03.2017 - 02.2020
Mill Operator
Stealth Products
01.2016 - 03.2017
Shift Manager
Dairy Queen
02.2013 - 01.2016
Service Clerk
Best Cleaners
11.2012 - 02.2013
General Manager
Sonic Drive In
08.2008 - 07.2012
High School Diploma -
Round Rock High School
- TABC Certified
- Food Handler Certification
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