Debra Kinzler Cavin
Reno,NV
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Specialist
Yakima County
10.2021 - Current
- Overall, a general understanding of the legal system, office practices and procedures, maintaining confidentiality, using office equipment and computer equipment and software, multitasking, being able to perform tasks with great accuracy and high attention to detail, exceptional organizational skills, and working independently.
- Audit and verify the accuracy of records for criminal, civil, domestic, paternity, etc.
- Created detailed reports using Microsoft Excel, Word, Access, PowerPoint, and other software applications.
- Entered data accurately into various computer programs to ensure the accuracy of information.
- Maintained accurate records of client information, utilizing database systems.
- Organized large volumes of paperwork into neat, organized files for easy retrieval.
Insurance Agent
New York Life
05.2024 - 11.2024
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage.
- Built and maintained relationships with clients to support satisfaction.
- Contacted prospective and current clients via telephone to provide quotes and policy information.
- Set appointments with prospective clients to present suitable insurance packages.
- Successfully completed continuing education courses related to state laws regarding insurance products.
- Sought out new clients and developed clientele by networking to find new customers, and generate lists of prospective clients.
Licensed Massage Therapist
Fodor Chiropractic
08.2020 - 10.2021
- Certified Medical Massage
- Increased patient base with a strong work ethic, individualized care plans, and a positive attitude.
- Worked with hundreds of patients, providing a variety of therapeutic massages, including pregnancy, sports, deep tissue, and Swedish every week.
- Adapted treatment plans based on each patient's individual needs and preferences through careful listening and observation skills.
- Ensured compliance with local laws related to licensure requirements for practice as a Licensed Massage Therapist.
Barista
Starbucks
06.2019 - 10.2021
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
- With quick, efficient service, I was able to keep the line and crowd under control.
- Assisted with opening and closing tasks, such as cleaning café areas or setting up displays.
- Operated cash registers, and handled cash and card transactions.
- Showed aptitude in multitasking multiple orders at once, while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Provided exceptional customer service by anticipating customer needs before they arise.
Education
Completed coursework towards Some college - Office Administration/Management
Valley City State University
Valley City, North DakotaLife and Health Insurance Agent - Insurance
NYLIC
08.2024
Licensed Massage Therapist - undefined
Yakima Valley Body Therapy Institute
Yakima, WA06.2009
Real Estate - undefined
Real Estate School
Pasco, WA01.2003
Skills
- Office Administration and Management
- Advanced clerical knowledge
- Records management
- Administrative support specialist
- Detail-oriented approach
- Effective interpersonal relationship skills
- Analytical reasoning
- Accurate data entry
- Record archiving
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Policy writing
- Health insurance
- Auto insurance
- Client assessment
- Multitasking Abilities
- Problem-solving abilities
- Professionalism
- Adaptability
- Reliability
- Problem-solving aptitude
- Customer Needs Assessment
- Networking skills
- Data analysis proficiency
- Records management proficiency
Affiliations
Ambassador for Make-A-Wish
Certification
- Life Insurance License
- Health Insurance License
Timeline
Insurance Agent
New York Life
05.2024 - 11.2024
Office Specialist
Yakima County
10.2021 - Current
Licensed Massage Therapist
Fodor Chiropractic
08.2020 - 10.2021
Barista
Starbucks
06.2019 - 10.2021
Life and Health Insurance Agent - Insurance
NYLIC
Licensed Massage Therapist - undefined
Yakima Valley Body Therapy Institute
Real Estate - undefined
Real Estate School
Completed coursework towards Some college - Office Administration/Management
Valley City State University