Debra Knakal
Virginia Beach,VA
Summary
Experienced and dependable office worker with a proven track record of efficiently completing tasks in various settings. Skilled in maintaining a clean and organized workspace. Very strong work ethic and the ability to adapt to different circumstances. Ready to contribute to a dynamic team and make a positive impact.
Overview
26
26
years of professional experience
Work History
Stay-at-home Mom
Self-employeed
Virginia Beach, VA
07.2001 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Manager /Dispatcher Coordinator
Rapid Portable X-Ray
Westbury, New York
09.1998 - 06.2001
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
Education
High School Diploma -
06-1993
Some College (No Degree) - English
Skills
- Relationship Building
- Time Management
- Problem-Solving
- First Aid/CPR
- Data Entry
- Interpersonal Communication
- Written Communication
- Team Management
- Microsoft Office
- Customer Relations
- Customer Service
- Dependable and Responsible
Timeline
Stay-at-home Mom - Self-employeed
07.2001 - Current
Office Manager /Dispatcher Coordinator - Rapid Portable X-Ray
09.1998 - 06.2001
Hauppauge High School - High School Diploma,
Suffolk County Community College - Some College (No Degree), English
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