Debra Knight
Minneapolis,MN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
United Healthcare
Minneapolis, MN
08.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
Personal Assistant to the Owner
ND MANAGEMENT
HIGHLAND PARK, IL
04.2004 - 08.2019
- Provided assistance in resolving customer complaints or issues escalated by owner.
- Developed, maintained and managed daily schedule for Owner.
- Researched and organized travel arrangements for Owner.
- Drafted agendas and created presentations for meetings with Owner.
- Screened phone calls and emails to prioritize requests from clients or colleagues.
- Organized filing systems and databases to store data related to the Owner's business activities.
- Updated contact lists of vendors, suppliers and customers on behalf of the Owner.
- Provided administrative support such as preparing letters, memos, faxes.
- Handled confidential documents with discretion when required by the Owner.
- Served as a liaison between the Owner and other departments or personnel within the organization.
- Maintained updated records of all financial transactions conducted by the owner.
Education
Associate of Science - Business
University of Colorado At Boulder
Boulder, CO04-1982
Timeline
Customer Service Representative
United Healthcare
08.2021 - Current
Personal Assistant to the Owner
ND MANAGEMENT
04.2004 - 08.2019
Associate of Science - Business
University of Colorado At Boulder