Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Debra Kube

Manchester Township

Summary

Dynamic Store Leader with extensive experience at 7-Eleven, excelling in team management and customer loyalty strategies. Proven track record of increasing sales through effective promotions planning and employee engagement. Skilled in inventory management and fostering a positive work environment, ensuring operational excellence and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Store Leader

7-eleven Convenience Store
Seaside Park
02.2025 - Current
  • Bagged or packaged purchases and wrapped gifts.
  • Inspected deliveries to verify quality standards before stocking shelves.
  • Resolved customer service issues to ensure customer satisfaction.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Planned store layout according to merchandising principles and best practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Maintained store operations by following policies and procedures; completed reports.
  • Increased sales by optimizing in-store promotional strategies.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Assisted customers with product selection based on their individual needs.
  • Organized special events such as promotions and clearance sales.
  • Dealt with customer complaints and rectified product and service issues.
  • Supervised cashiers during peak hours to ensure smooth transactions.
  • Ensured compliance with health and safety regulations in the workplace.
  • Monitored inventory levels, placed orders for new stock as needed.
  • Resolved customer complaints quickly and efficiently.
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Received store deliveries and transported items to correct facility locations.
  • Developed strategies to increase customer satisfaction and sales performance.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Computed purchases and received and processed cash or credit payment.

Store Leader

7-eleven Convenience Store
Toms River
02.2024 - 02.2025
  • Bagged or packaged purchases and wrapped gifts.
  • Resolved customer service issues to ensure customer satisfaction.
  • Inspected deliveries to verify quality standards before stocking shelves.
  • Managed all aspects of store operations including staffing schedules, budgeting.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Prepared weekly and monthly reports on sales trends, competitor activities.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Planned store layout according to merchandising principles and best practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Maintained store operations by following policies and procedures; completed reports.
  • Increased sales by optimizing in-store promotional strategies.
  • Analyzed sales data to identify trends and adjust stocking levels accordingly.
  • Maximized profits by controlling costs and managing budgets effectively.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted customers with product selection based on their individual needs.
  • Placed special orders or called other stores to find desired items.
  • Organized special events such as promotions and clearance sales.
  • Dealt with customer complaints and rectified product and service issues.
  • Created successful plans to maximize profits and reduce loss.
  • Supervised cashiers during peak hours to ensure smooth transactions.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Ensured compliance with health and safety regulations in the workplace.
  • Monitored inventory levels, placed orders for new stock as needed.
  • Resolved customer complaints quickly and efficiently.
  • Provided feedback on performance of staff members through regular appraisals.
  • Handled returns and exchanges according to company policies.
  • Prepared merchandise for purchase or rental.
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
  • Received store deliveries and transported items to correct facility locations.
  • Coordinated with vendors for ordering supplies, equipment, and other materials.
  • Developed strategies to increase customer satisfaction and sales performance.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Computed purchases and received and processed cash or credit payment.
  • Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
  • Met coverage needs by coordinating effective schedules and delegating team member assignments.
  • Handled customer transactions and balanced cash drawers.
  • Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
  • Kept track of staff attendance records and updated payroll information accordingly.
  • Conducted daily store walk-throughs to identify any maintenance needs or security risks.
  • Built customer loyalty through knowledgeable sales, support and education on brand products and services.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Administered store's budget with strong planning and expense control abilities.
  • Developed promotional campaigns to boost sales of merchandise.
  • Answered customer queries and complaints and provided prompt solutions.
  • Trained new sales team members and motivated exceptional performance.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Tracked store inventories and ordered new materials to prevent shortages.
  • Recorded quantities of damaged, faulty or expired items in product reports.
  • Maintained records related to sales for store management.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Analyzed sales figures and implemented strategies to increase revenue.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Store Leader

7-eleven Convenience Store
Forked River
09.2023 - 02.2024
  • Bagged or packaged purchases and wrapped gifts.
  • Resolved customer service issues to ensure customer satisfaction.
  • Inspected deliveries to verify quality standards before stocking shelves.
  • Managed all aspects of store operations including staffing schedules, budgeting.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Prepared weekly and monthly reports on sales trends, competitor activities.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Planned store layout according to merchandising principles and best practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Maintained store operations by following policies and procedures; completed reports.
  • Increased sales by optimizing in-store promotional strategies.
  • Analyzed sales data to identify trends and adjust stocking levels accordingly.
  • Maximized profits by controlling costs and managing budgets effectively.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted customers with product selection based on their individual needs.
  • Placed special orders or called other stores to find desired items.
  • Organized special events such as promotions and clearance sales.
  • Dealt with customer complaints and rectified product and service issues.
  • Created successful plans to maximize profits and reduce loss.
  • Supervised cashiers during peak hours to ensure smooth transactions.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Ensured compliance with health and safety regulations in the workplace.
  • Monitored inventory levels, placed orders for new stock as needed.
  • Resolved customer complaints quickly and efficiently.
  • Provided feedback on performance of staff members through regular appraisals.
  • Handled returns and exchanges according to company policies.
  • Prepared merchandise for purchase or rental.
  • Described merchandise and explained use, operation and care.
  • Identified opportunities for process improvements within existing systems.
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
  • Received store deliveries and transported items to correct facility locations.
  • Coordinated with vendors for ordering supplies, equipment, and other materials.
  • Developed strategies to increase customer satisfaction and sales performance.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Computed purchases and received and processed cash or credit payment.
  • Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
  • Met coverage needs by coordinating effective schedules and delegating team member assignments.
  • Handled customer transactions and balanced cash drawers.
  • Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
  • Kept track of staff attendance records and updated payroll information accordingly.
  • Conducted daily store walk-throughs to identify any maintenance needs or security risks.
  • Built customer loyalty through knowledgeable sales, support and education on brand products and services.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Administered store's budget with strong planning and expense control abilities.
  • Developed promotional campaigns to boost sales of merchandise.
  • Answered customer queries and complaints and provided prompt solutions.
  • Trained new sales team members and motivated exceptional performance.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Tracked store inventories and ordered new materials to prevent shortages.
  • Recorded quantities of damaged, faulty or expired items in product reports.
  • Maintained records related to sales for store management.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Analyzed sales figures and implemented strategies to increase revenue.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Special Assignment Manager

Speedway
Bayville
12.2021 - 09.2023
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

General Manager

Speedway
Mount Holly
08.2019 - 12.2021
  • Prepared staff work schedules and assigned team members to specific duties.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Oversaw product development initiatives from concept through completion stages.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created schedules and monitored payroll to remain within budget.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Trained employees on duties, policies and procedures.
  • Formed and sustained strategic relationships with clients.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Delegated work to staff, setting priorities and goals.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised employees through planning, assignments, and direction.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Developed service and sales strategies to improve retention and revenue.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

High School Diploma -

Vernon Township High School
New Jersey
06-1986

Skills

  • Store operations
  • Team management
  • Store safety
  • Promotions planning
  • Employee engagement
  • Employee terminations
  • Friendly and positive
  • Stock replenishment
  • Store maintenance
  • Team building and leadership
  • Product rotation
  • Customer loyalty and retention
  • Promotional events
  • Team leadership
  • Flexible schedule
  • Shift scheduling
  • Customer service
  • Team development
  • Policies and procedures
  • Store merchandising
  • Documentation and reporting
  • Employee coaching
  • Sales floor oversight
  • Schedule coordination
  • Payroll management
  • Employee training
  • Delegating work
  • Store opening and closing
  • Staff supervision
  • Sales promotion
  • Retail merchandise quality standards
  • Supply ordering
  • Leading staff meetings
  • Inventory management
  • Multitasking and organization
  • Customer flow monitoring
  • Verbal and written communication
  • Loss prevention
  • Security system monitoring
  • Loss prevention procedures
  • Work Planning and Prioritization
  • Employee scheduling
  • Special events
  • Sales strategies
  • Strategic sales
  • Performance reviews
  • Problem-solving
  • Employee development
  • Recruiting and hiring
  • Operations management
  • Cash management
  • Customer experience management
  • Employee management
  • Bank and safe deposits
  • Restocking oversight
  • Excellent written and verbal communication
  • Sales techniques
  • Returns and exchanges
  • Customer retention
  • Complaint handling
  • Upselling techniques
  • Electronic Payment Processing
  • Honest and dependable
  • Time management abilities
  • Damaged goods returns
  • Telephone etiquette
  • Reliable and responsible
  • Retail Sales Experience
  • Customer assistance

Accomplishments

In 2020 i received 2 nominations for manager of the quarter.

In 2021 after 7-11 purchased speedway my store was to be closed in December. I along with my team were notified mid-november. As my team had previously finished a sales contest in first place with-in our region i wanted to repeat this again. With only 2 more weeks until the end of sales competition my team and i were not only able to finish in the number one spot in the region but our closing store was able to finish number one in the company.

Timeline

Store Leader

7-eleven Convenience Store
02.2025 - Current

Store Leader

7-eleven Convenience Store
02.2024 - 02.2025

Store Leader

7-eleven Convenience Store
09.2023 - 02.2024

Special Assignment Manager

Speedway
12.2021 - 09.2023

General Manager

Speedway
08.2019 - 12.2021

High School Diploma -

Vernon Township High School

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Debra Kube