DEBRA LAMIRATO
Wheat Ridge,CO
Summary
Office and Culture Manager with expertise in financial reporting and staff training. Achieved 100% accuracy in financial tasks while enhancing team cohesion through innovative events. Proficient in relationship management and driving operational efficiency to foster a positive workplace culture.
Overview
26
26
years of professional experience
Work History
Office and Culture Manager
Advocate Roofing
08.2022 - Current
- Handle and coordinate administrative duties, ordering supplies and accounts payable
- Organize monthly team building events enhancing communication and team cohesion
- Monitor and control office expenses, achieving budget goals consistently
- Responsible for office financial tasks, including managing multi-thousand-dollar daily deposits, customer accounts and overseeing homeowner claim checks bank endorsement procedures
- Manage contractor license registrations for over 75 cities in three states, enabling the company to continue offering roof replacement services
- Facilitate bi-monthly onboardings of all new hires, providing a warm and welcoming environment and ensuring successful transitions into all areas of training
- Provide support to the sales team, and ensure that all sales representatives have all the programs and tools to service customers.
- Oversee a fleet of 12 trucks, enforcing all truck program policies; general maintenance services are performed, and trucks are kept in optimal working conditions.
- Provide high-level administrative support to executive team allowing their focus to be employee retention
Office Manager
INTERO REAL ESTATE SERVICES
01.2018 - 01.2022
- Executed daily administrative operations for high-volume real estate office.
- Coordinated invoicing, payment recording, expense reporting, and inventory control.
- Enhanced financial accuracy by preparing monthly agent billing invoices, processing up to $30K in fees with 100% accuracy.
- Audited and reconciled expense reports and transaction files, achieving flawless accuracy.
- Served as liaison between agents, managing officer, and corporate staff to ensure effective communication.
- Boosted onboarding processes by preparing new hire forms, contracts, and training agents on internal programs.
- Accelerated sales goals attainment for 85 agents by scheduling conference room use and resolving IT issues.
- Recognized with Office MVP Award in 2018 for exceptional teamwork and organizational efficiency.
Receptionist
INTERO REAL ESTATE SERVICES
01.2017 - 01.2018
- Cultivated strong relationships with agents, corporate staff, and customers, achieving 100% customer satisfaction.
- Served up to 10 visitors daily while managing high call volumes and ensuring guest comfort.
- Recorded and audited numerous transactions for real estate sellers and buyers, enhancing document processing.
- Coordinated daily phone inquiries, accurately answering and resolving customer issues.
- Streamlined organizational workflow by managing incoming and outgoing correspondence for 50 agents.
- Monitored office inventory, ordering stationery and electronics, resulting in cost savings and improved productivity.
Operations Manager
Hair by Debbie
01.2000 - 01.2017
Education
Associate of Arts - Business Administration
DeAnza College
Cupertino, CACosmetology -
Camden Cosmetology Academy
San Jose, CASkills
- Leadership and development
- Financial reporting
- Invoicing and billing
- Customer service
- Relationship management
- Staff training and development
- Confidentiality practices
- Microsoft Office proficiency
Timeline
Office and Culture Manager
Advocate Roofing
08.2022 - Current
Office Manager
INTERO REAL ESTATE SERVICES
01.2018 - 01.2022
Receptionist
INTERO REAL ESTATE SERVICES
01.2017 - 01.2018
Operations Manager
Hair by Debbie
01.2000 - 01.2017
Associate of Arts - Business Administration
DeAnza College
Cosmetology -
Camden Cosmetology Academy
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