Office and Culture Manager with expertise in financial reporting and staff training. Achieved 100% accuracy in financial tasks while enhancing team cohesion through innovative events. Proficient in relationship management and driving operational efficiency to foster a positive workplace culture.
Overview
26
26
years of professional experience
Work History
Office and Culture Manager
Advocate Roofing
08.2022 - Current
Handle and coordinate administrative duties, ordering supplies and accounts payable
Organize monthly team building events enhancing communication and team cohesion
Monitor and control office expenses, achieving budget goals consistently
Responsible for office financial tasks, including managing multi-thousand-dollar daily deposits, customer accounts and overseeing homeowner claim checks bank endorsement procedures
Manage contractor license registrations for over 75 cities in three states, enabling the company to continue offering roof replacement services
Facilitate bi-monthly onboardings of all new hires, providing a warm and welcoming environment and ensuring successful transitions into all areas of training
Provide support to the sales team, and ensure that all sales representatives have all the programs and tools to service customers.
Oversee a fleet of 12 trucks, enforcing all truck program policies; general maintenance services are performed, and trucks are kept in optimal working conditions.
Provide high-level administrative support to executive team allowing their focus to be employee retention
Office Manager
INTERO REAL ESTATE SERVICES
01.2018 - 01.2022
Executed daily administrative operations for high-volume real estate office.
Coordinated invoicing, payment recording, expense reporting, and inventory control.
Enhanced financial accuracy by preparing monthly agent billing invoices, processing up to $30K in fees with 100% accuracy.
Audited and reconciled expense reports and transaction files, achieving flawless accuracy.
Served as liaison between agents, managing officer, and corporate staff to ensure effective communication.
Boosted onboarding processes by preparing new hire forms, contracts, and training agents on internal programs.
Accelerated sales goals attainment for 85 agents by scheduling conference room use and resolving IT issues.
Recognized with Office MVP Award in 2018 for exceptional teamwork and organizational efficiency.
Receptionist
INTERO REAL ESTATE SERVICES
01.2017 - 01.2018
Cultivated strong relationships with agents, corporate staff, and customers, achieving 100% customer satisfaction.
Served up to 10 visitors daily while managing high call volumes and ensuring guest comfort.
Recorded and audited numerous transactions for real estate sellers and buyers, enhancing document processing.
Coordinated daily phone inquiries, accurately answering and resolving customer issues.
Streamlined organizational workflow by managing incoming and outgoing correspondence for 50 agents.
Monitored office inventory, ordering stationery and electronics, resulting in cost savings and improved productivity.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC