Debra Lear
Beaumont,CA
Summary
Dynamic Dental Insurance Coordinator with extensive experience at King House Dental Group, adept at processing claims and enhancing customer relations. Proven track record in reducing billing errors and optimizing insurance benefits through strategic thinking and effective communication. Skilled in insurance verification and committed to delivering exceptional patient support.
Professional and prepared insurance professional with significant experience in dental insurance coordination. Skilled in managing claims, verifying benefits, and ensuring compliance with insurance regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication and organizational skills, ensuring optimal patient and provider satisfaction.
Overview
9
9
years of professional experience
Work History
Dental Insurance Coordinator
King House Dental Group
01.2023 - Current
- Processed dental insurance claims, ensuring accuracy and compliance with industry standards.
- Coordinated patient benefits verification to streamline appointment scheduling and treatment planning.
- Assisted patients in understanding insurance coverage options and financial responsibilities.
- Managed insurance records and documentation, maintaining confidentiality and organization.
- Implemented training sessions for new staff on insurance protocols and systems usage.
- Collaborated with dental team to resolve discrepancies in billing and claims processing.
- Developed and maintained relationships with insurance providers for effective communication and issue resolution.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
Receptionist and Treatment Coordinator
Elite Dental Associates
05.2020 - 01.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and dental staff, enhancing overall service delivery.
- Utilized electronic health record systems to maintain accurate patient information and streamline workflows.
- Trained new reception staff on clinic policies, procedures, and customer service standards.
- Assisted with insurance verification processes, ensuring accurate billing and coverage clarity for patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Receptionist Treatment Coordinator
Orange Tree Dental
04.2017 - 03.2020
- Managed front desk operations, ensuring smooth patient flow and efficient scheduling.
- Assisted patients with inquiries, enhancing overall customer service experience.
- Coordinated appointment reminders, reducing no-show rates and optimizing office efficiency.
- Maintained accurate patient records using dental practice management software.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - Human Development
California State University San Bernardino
San Bernardino, CA06-1986
Skills
- Insurance processes
- Customer service and assistance
- Insurance claims processing
- Claims
- Accounts receivable
- Insurance verification
- Strategic thinking skills
- Payment planning
- Dental insurance experience
- Collections processing
- Customer relations
- Billing data verification
- Office equipment operation
- Word processing
- Correspondence
- Account updating
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Dental Insurance Coordinator
King House Dental Group
01.2023 - Current
Receptionist and Treatment Coordinator
Elite Dental Associates
05.2020 - 01.2023
Receptionist Treatment Coordinator
Orange Tree Dental
04.2017 - 03.2020
Bachelor of Arts - Human Development
California State University San Bernardino