Debra Ligon
Tomball,TX
Summary
A reliable employee offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Member Service Representative
KBR Heritage Federal Credit Union
Houston, TX
07.2017 - Current
- Open new accounts.
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Delivered prompt service to prioritize customer needs.
- Create loan payment coupons, and late notices, process loan payoffs, and mail auto titles.
- Post-mail-in deposits, process transfers, and cashier checks.
- Monitor negative and close account reports.
- Ordered checks and new debit cards for members.
- Balance currency, coins, and checks daily.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
- Followed up with customers about resolved issues and maintained high standards of customer service.
Senior Member Services Representative
Houston Highway Federal Credit Union
Houston, TX
08.2016 - 12.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Resolved issues over the phone with customers daily.
- Welcomed, greeted, and assisted members in the high-traffic office.
Child Nutrition Specialist
Aldine School Independent School District
Houston, TX
08.2012 - 08.2016
- Relayed order information to the kitchen area and assisted other workers in preparing foods according to recipes.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Performed height and weight measurements to obtain medical data needed to assess nutrition risk.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
Education
High School Diploma -
Diboll High School
Diboll, TXSkills
- Appointment Scheduling and Confirmation
- Member Relations
- Needs Assessment
- Order and Refund Processing
- Customer Data Confidentiality
- Mobile Banking
- Teller Transactions
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Account Management
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Member Service Representative
KBR Heritage Federal Credit Union
07.2017 - Current
Senior Member Services Representative
Houston Highway Federal Credit Union
08.2016 - 12.2016
Child Nutrition Specialist
Aldine School Independent School District
08.2012 - 08.2016
High School Diploma -
Diboll High School
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