Debra Linton
Indianapolis,IN
Summary
Organized and dedicated Administrative Assistant and Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Insurance Agent/Customer Service Rep
Veal Insurance Agency
04.2007 - 06.2010
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
Administrative Assistant
Indian Creek Christian Church
03.2004 - 04.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Unit Secretary
St. Francis Hospital
05.1995 - 04.2004
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INNo Degree - Accounting
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Proficient in Microsoft Outlook, Word and Excel
- Type 45wpm with 90% Accuracy
- Process Transactions
- Resourceful Researching
- Efficient Organization
- Understanding Customer Needs
- Medical Records Management
- Calm and Professional Under Pressure
- Regulatory Compliance
Volunteer Work
Volunteered for High School Drama Department, helping with costumes, t-shirt orders, and ticket sales, while son was in school
Volunteered as 5th grade Sunday School teacher during previous school year, 2022-2023
Enjoy working with children and have volunteered as a camp counselor several years in the past.
Volunteered during JDRF (Juvenile Diabetes Research Foundation) Walk for a Cure
Timeline
Insurance Agent/Customer Service Rep
Veal Insurance Agency
04.2007 - 06.2010
Administrative Assistant
Indian Creek Christian Church
03.2004 - 04.2007
Unit Secretary
St. Francis Hospital
05.1995 - 04.2004
No Degree - Nursing
Ivy Tech Community College of Indiana
No Degree - Accounting
Indiana University - Purdue University Indianapolis
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