Debra Lowry
Raiston,NE
Summary
A position in social service, human resource, administrative assistant or an entry level manager.
Knowledgeable Receptionist with comprehensive background in client service management and relationship-building. Expertise in resolving complex client issues and fostering long-term partnerships. Demonstrated proficiency in communication and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Client Service Rep - Training, Training and Development Specialists
Maximus/Nebraska Employment First
08.2006 - 07.2018
- Case Manager, placing clients into appropriate components leading to career achievement based on the Employment First Federal and State policy; average 150 clients
- Successfully connect job seekers and employers through ACT's Career Ready 101 program
- Administer and evaluate CareerScope, CASAS Pre-Employment Maturity, Myers-Briggs, John Hollands, and Career Cluster Inventory to identify current abilities, career interest, and transferable skills
- Assist clients with individual service strategies (ISS), coaching steps and goals leading to entry level employment opportunities in their career interest; identify barriers to success
- Lead problem solving team to achieve best practices in outreach and in-depth assessment programs
- Develop job readiness and occupational skill curriculum
- Web Based training for new Maximus contract staff nationwide
- Create Standard Operating Procedure (SOP) for all departments
- Create, implement, and report on quality assurance procedures to insure state and federal policy compliance
- Interim Outreach Department Manager
- Community Outreach involving the individualized career programming and assembling of a team to manage
- Organize community partners to identify and provide for basic needs of welfare recipients
- Work with partner to organize team grant writing for short term pilot education and training opportunities while meeting basic client needs
Career Specialist, Social and Human Service Assistants
City of Omaha, Blue Lion Center
- Directly support Department of Labor (DOL) One Stop Center for the Workforce Investment Act (WIA) program
- Met with clients in the intake process to determine eligibility for WIA programs
- Case Manager for youth (ages 14-24) to provide components to support their education and career goals throughout the year
- Develop job readiness and occupational skill curriculum and train youth
- Established partnerships with non-profit, for profit, and government entities to provide work experience and leadership development for youth
- Case Manager for adults to implement the ISS process to provide education and financial aid, and monitor their progress toward employment
- Successfully manage the Able Body Adults Without Dependents (ABAWD) state program to connect clients with community service opportunities
- Test proctor for CareerScope, Wonderlic, CASAS Pre-Employment Work Maturity and GED
- Audit client files to ensure quality, integrity, and DOL policy adherence
- Administrative assist to the One Stop Center Program Manager
- Administrative Assistant, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Administrative Assistant to Program Manager
Goodwill Industries, Inc, Project Resolve
- Billing Auditor for services provided to welfare-to-work clients
- Resolved three years of service billing issues
Office Clerk III, Office Clerks, General
Department of Correctional Services
12.2018 - 01.2019
- Mail Room
- Records
- Clerical duties
- About:blank
Refferal Manager Clerk
Government Contractor Defence Heath Agency (DHA)
04.2023 - 12.2025
- Developed and implemented strategic plans to enhance operational efficiencies across departments.
- Coordinated cross-functional teams to align project objectives with organizational goals.
- Managed stakeholder communications to ensure alignment on project deliverables and timelines.
- Conducted risk assessments to identify potential issues and implement mitigation strategies.
- Analyzed program outcomes to inform decision-making and improve service delivery methods.
- Led initiatives to streamline workflows, resulting in improved productivity and employee satisfaction.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Refereal Managment Clerk
Signiture DHA Contractor
03.2019 - 03.2023
- Processed incoming documents and data accurately to maintain organized records.
- Assisted in inventory management by tracking supplies and ensuring availability.
- Coordinated scheduling for team meetings, optimizing time management for staff.
- Implemented filing system improvements to enhance document retrieval efficiency.
- Supported customer inquiries through effective communication and problem-solving skills.
- Maintained office equipment functionality by performing routine checks and coordinating repairs.
- Streamlined administrative workflows, contributing to improved operational efficiency across departments.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
2 Years of College or a Technical or Vocational School - Organizational Business Management
Metropolitan Community College
Omaha, NE08.2013
Vocational School Certificate - Business Management
Iowa Western Community College
Council Bluffs, IAAssociate's Degree - Biblical Ministries
Vision International University
CASkills
- Knowledge in Labor Market Information
- Problem Solver
- Curriculum Development and Implementation
- Quality Assurance Process Creation, Implementation, Reporting
- Staff and Client Trainer
- Small Project Management
- Standard Operating Procedure Writer
- Community Outreach
- Grant Writer
- Microsoft Office Proficient
- Data Entry
- 55 wpm
- Industry expertise
- Strong leadership
- Customer support
- Complaint handling
- Client relations
- Follow-up skills
- Meeting deadlines
- File management
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of eight in the development of Monthly Closures.
- Achieved 100 percent by completing end of month closings with accuracy and efficiency.
- Documented and resolved completed documentation which led to 5000 patients receive services needed.
Certification
- 05/2014 Corporate Supervisor Development Maximus
- 04/2014 Training Qualification Maximus
- 03/2011 Learning to Work It Out Dr. Steve Parese
- 04/2010 QPR Gatekeeper Training UNO
- 12/2005 Global Career Development Facilitator MCC/CCE Global
- 03/2004 Pathways to Success: Occupational Skills Department of Labor
- 09/2003 Overcoming Employment Barrier Training Con-Nections
- 04/20 03 Pre-Employment: Work Maturity CASAS
- 01/2003 Pathways to Success: Work Readiness Skill Department of Labor
Timeline
Refferal Manager Clerk
Government Contractor Defence Heath Agency (DHA)
04.2023 - 12.2025
Refereal Managment Clerk
Signiture DHA Contractor
03.2019 - 03.2023
Office Clerk III, Office Clerks, General
Department of Correctional Services
12.2018 - 01.2019
Sr. Client Service Rep - Training, Training and Development Specialists
Maximus/Nebraska Employment First
08.2006 - 07.2018
Career Specialist, Social and Human Service Assistants
City of Omaha, Blue Lion Center
Administrative Assistant to Program Manager
Goodwill Industries, Inc, Project Resolve
Vocational School Certificate - Business Management
Iowa Western Community College
Associate's Degree - Biblical Ministries
Vision International University
2 Years of College or a Technical or Vocational School - Organizational Business Management
Metropolitan Community College
Honors & Activities
Phi Theta Kappa
Additional Information
Available to start work immediately..