Debra Lyle

• Monitored and guided revenue cycle operations.
• Implemented process improvements, ensuring accurate charge capture and coding compliance.
• Provided staff training on revenue cycle management best practices, increasing productivity across the department.
• Completed financial reporting and analysis for billing revenue cycle.
• Managed cross-functional teams to improve overall revenue cycle operations.
• Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
• Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
• Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
• Created new VOB/AUTH/Denial team for 15 clinics supporting 17 associates
• Traveled to sites to foster relationships with associates in the field.
• Managed all VOB/AUTH denials for 15 clinics.
• Managed all VOB/AUTH efficiencies for 15 clinics
• Onboarded all new associates

• Monitored and guided revenue cycle operations.
• Implemented process improvements, ensuring accurate charge capture and coding compliance.
• Provided staff training on revenue cycle management best practices, increasing productivity across the department.
• Completed financial reporting and analysis for billing revenue cycle.
• Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
• Improved revenue cycle efficiency by streamlining processes and implementing best practices.
• Manages AR for 7 clinics equaling 3.5 million dollars
  · Help IT in creating new billing episodes for each clinic
  · Handle all HR issues with my 6 colleagues
  · Manage all credentialing issues for WI clinics
  · Handle all training of any new colleagues
  · Created and maintained tracker for WI Medicaid Credentialing issues
  · Gather and add data bi-weekly for Director AR Calls
  · Keep team focused on areas of AR that will make the most impact in collections
  · Manage all HR issues with staff
  · Review data to determine monthly write offs

• Managed the onboarding process for new hires in various international locations, ensuring a smooth transition and acclimation to company culture.
• Analyzed performance metrics to identify areas for improvement in global operations, subsequently implementing targeted action plans.
• Developed and executed strategies for international projects, resulting in successful completion within budget and timeline constraints.
• Facilitated cross-cultural communication among team members by offering language support services and resources.
• Lead an international team of 15 employees in India
• Enhanced global collaboration by streamlining communication channels and implementing efficient project management tools.
• Managed a diverse team of professionals, promoting skill development and fostering a positive work environment.
• Implemented cultural sensitivity training for staff members, improving overall workplace inclusivity and productivity.
• Entered data, generated reports, and produced tracking documents.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
• Ensured timely payments from clients through effective communication and proactive followups.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Verified discrepancies and resolved clients' billing issues
• Analyzed aging reports and provided recommendations for improving collections efforts.
• Managed a 16-million-dollar project
  · Learned new system of oncoming business to work old AR and to train new staff on systems
  · Handled all HR issues
  · Hired new associates
  · Created word and power point documents to illustrate where extra work was needed to increase revenue

Successfully integrated 22 associates from 3 hospital campuses to the revenue cycle office in the metro center
· Took Preservice collections from 75k for fiscal year 2007-2008 to 1.4 million for fiscal year 2011-2012
· Held the lowest turnover rate for the revenue cycle office
· Successfully began using a new system for calculating residuals
· Managed the inpatient verification of benefits for all three campuses
· Managed payroll
· Set up meetings with provider representatives
· Selected the best associates to be trainers for new staff
· Managed all websites for eligibility and prior authorizations
· Resolved issues with Doctors’ offices regarding insurance or pre-authorizations
· Resolved patient questions regarding residual or prior balance amounts
· Helped Director and VP with special projects

• Optimized resource allocation through strategic planning initiatives aimed at maximizing ROI on investments made by the organization.
• Implemented rigorous quality control measures, ensuring all work produced met the highest standards of accuracy and compliance.
• Ensured compliance with all relevant regulations by staying up-to-date on changes in laws and best practices within the financial industry.
• Acted as a liaison between clients and various internal departments, ensuring timely resolution of any issues while maintaining consistent communication throughout the process.
• Mentored junior staff members enabling them to grow professionally by sharing knowledge gained from years of industry experience as a Lead Financial Counselor.
• Reduced customer complaints by proactively addressing concerns before they escalated, fostering trust in our services.
• Fostered a positive work environment by promoting open communication channels among team members, resulting in increased collaboration and productivity levels.
• Initiated process improvements that led to increased efficiency in daily operations, minimizing errors and maximizing revenue potential.