Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Macauley

Clifton Hill,PA

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

10
10
years of professional experience

Work History

Server Shift Leader

La Mensa Risorante
10.2022 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Managed scheduling for 5+ servers, maintaining adequate staffing levels while accounting for personal employee needs.

Server

Empire Diner
06.2013 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Banquet Server

Springfield Country Club
12.2017 - 03.2020
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained flexible work schedule to meet event needs.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.

Banquet Server

AJ Stephens Crab House
11.2014 - 11.2017
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained flexible work schedule to meet event needs.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained clean and safe work environment.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Pennwood High School
Lansdowne, PA

Skills

  • Assignment Delegation
  • Guest Service
  • Customer Service Management
  • Staff Schedule Administration
  • Food Safety
  • Customer Relationship Management
  • Dining Room Management
  • Table Bussing
  • Menu Presentation
  • Cleaning and Sanitation
  • Verbal and Written Communication
  • Dining Room Logistics
  • Food Presentation
  • Guest Relations
  • Table Setting and Placement
  • Problem-Solving
  • High-Volume Dining
  • Accurate Money Handling
  • Menu Memorization
  • Team Leadership
  • POS Systems
  • Wine Knowledge
  • Tabs and Food Running
  • Responsible and Trustworthy
  • Banquet Coordination
  • Casual Dining
  • Attention to Detail
  • Positive and Friendly Attitude

Timeline

Server Shift Leader

La Mensa Risorante
10.2022 - 08.2023

Banquet Server

Springfield Country Club
12.2017 - 03.2020

Banquet Server

AJ Stephens Crab House
11.2014 - 11.2017

Server

Empire Diner
06.2013 - 10.2022

High School Diploma -

Pennwood High School

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Debra Macauley