Debra Mahaffey
Mount Laurel,NJ
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at ARAMARK Sports and Entertainment. Proven ability to enhance guest experiences through effective communication and attentive service, while managing cash handling and dining area maintenance. Committed to fostering positive team environments and driving sales growth.
Overview
14
14
years of professional experience
Work History
Server
ARAMARK Sports and Entertainment
09.2025 - Current
- Provided exceptional customer service by greeting and seating guests efficiently.
- Assisted in taking orders accurately, ensuring clarity and satisfaction.
- Maintained cleanliness of dining area and tables, enhancing guest experience.
- Supported cash handling processes, including processing transactions accurately.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Improved dining experience by providing prompt, attentive service to guests.
Family Caregiver
State of NJ
09.2021 - 06.2025
- Provided compassionate support to individuals with diverse needs and disabilities.
- Assisted with daily living activities, enhancing client independence and well-being.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and healthcare providers.
- Implemented safety protocols, ensuring a secure environment for clients at all times.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Store Manager
New York and Company
02.2012 - 09.2021
- Oversaw daily operations to ensure efficient store functionality and optimal customer service.
- Managed inventory control processes, enhancing stock accuracy and minimizing discrepancies.
- Trained and mentored staff on sales techniques and product knowledge to improve team performance.
- Analyzed sales reports to identify trends, adjust merchandising strategies, and optimize profitability.
- Developed employee schedules to align with business needs while maximizing labor efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Server Supervisor
Barra Rossa
02.2013 - 09.2019
- Implemented promotional strategies to drive sales growth during peak seasons.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Collaborated with corporate teams to execute visual merchandising standards and maintain brand integrity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Accounting And Finance
Bucks County Community College
Newtown, PA05.1992
High School Diploma -
Archbishop Ryan High School
Philadelphia, PA06.1987
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Sales expertise
- Supply restocking
- Dining area maintenance
- Inventory management
- Guest seating
- Banquet coordination
- Buffet setup and takedown
- Table resetting
- Positive guest interactions
- Table setting arrangements
- Dining customer service
- Hostess support
- Warm and friendly
- Multitasking Abilities
Timeline
Server
ARAMARK Sports and Entertainment
09.2025 - Current
Family Caregiver
State of NJ
09.2021 - 06.2025
Server Supervisor
Barra Rossa
02.2013 - 09.2019
Store Manager
New York and Company
02.2012 - 09.2021
Accounting And Finance
Bucks County Community College
High School Diploma -
Archbishop Ryan High School