Debra Mahaney
Orchard Park,New York
Summary
Experienced and results driven professional with 20+ years of experience in the retail field. Motivated leader with strengths in driving associate engagement and promoting a positive customer experience. Adept in associate relations, operational processes and merchandising. Committed to creating an environment that is conducive to delivering results and exceptional customer service.
Overview
28
28
years of professional experience
Work History
Store Director
At Home Decor Superstore
Amherst, New York
02.2022 - Current
- Assisted in the opening of a new At Home location in the Buffalo market
- Responsible for recruiting and hiring key leadership positions and 60+ associates
- Responsible for training new associates and meeting timelines for a successful grand opening
- Ability to coach, train and motivate a high performance team
- Developed a culture of customer service to achieve satisfaction scores of 90+
- Built relationships with customers to grow credit and loyalty programs. Selected as district champion based on results that rank top tier in the company
- Responsible for the overall freight process and timely movement of merchandise to the sales floor
- Responsible for merchandise planning, placement and presentation standards
- Strong ability to identify operational issues and implement appropriate process improvements
- Currently enrolled in District Manager in Training program
Store General Manager
The Home Depot Inc
Lockport, New York
04.2019 - 02.2022
- Supervised 160+ associates, 14 department supervisors and 5 assistant store managers
- Achieved a total annual sales volume of 55 million
- Delivered record sales and profit through consistent execution of company strategies and initiatives
- Achieved top performance in credit acquisition and market share
- Built a store culture around the customer and improved in store and online satisfaction scores
- Improved associate morale through effective town halls and daily touchpoints
- Selected to the region development team within 6 months of hire
- Responsible for merchandise planning and store appearance standards
- Minimized shrink YOY through execution of inventory protection standards and strategic action plans
- Built strong relationships with vendors, service providers and contractors
- Responsible for the safety and well being of all associates and vendors
Store General Manager
Sears Holdings Corporation
Blasdell, New York
09.2003 - 03.2019
- Supervised 150+ associates, 8 team leaders and 5 assistant store managers
- Achieved a total annual sales volume of 25 million
- Responsible for merchandise planning and merchandise presentation standards
- Maximized store sales and profit while controlling expenses. Achieved positive EBITDA results YOY
- Developed a culture around the customer experience. Improved satisfaction scores to 88%
- Minimized shrink YOY. Achieved goal of .8% for 5 consecutive years
- District training store for new store managers and assistant store managers
- Member of the region leadership council. I was 1 of 8 store managers selected by the region vice president to collaborate and share ideas on implementing new strategic initiatives
- Actively involved with the community. Fostered a relationship with the "Warm the Children" foundation. My store was the exclusive partner and helped provide warm clothing for families in need
Store General Manager
Sears Holdings Corporation
Williamsville, New York
08.2000 - 09.2003
- Supervised 110+ associates, 6 team leaders and 5 assistant store managers
- Achieved a total annual sales volume of 20 million dollars
- Supervised a team of both hourly and commission associates
- Achieved top performance in master protection agreement sales
- Achieved top performance in credit acquisition
- Improved associate morale and ranked top in the district with associate engagement survey scores
Assistant Store Manager - Operations
Sears Holdings Corporation
Williamsville, New York
04.1996 - 08.2000
Education
Bachelor of Science - Business Management
State University of New York at Buffalo
1989
Associate of Science - Paralegal Studies
Hilbert College
1986
Skills
- Exceptional Leader
- Customer Focused
- Building Relationships
- Associate Development
- Merchandising
- Public Speaking
- Inventory Management
- Store Operations
- Problem Solving
- Business Proficiency
- Strategic Thinking
- Strong Communication Skills
- Human Resources
- Performance Management
- Recruitment and Retention
- Profit and Loss Statement
Accomplishments
- Responsible for the largest volume store in the district
- District training store for new store managers and assistant store managers
- Managed staff of 160+ associates, 15 department supervisor's and 5 assistant store managers
- Member of the region leadership team for both companies
- Consistent top performance in sales and profit
- Consistent top performance in customer service scores
- Consistent top performance in associate retention and associate morale
- Developed and implemented operational and safety initiatives during the pandemic
Timeline
Store Director
At Home Decor Superstore
02.2022 - Current
Store General Manager
The Home Depot Inc
04.2019 - 02.2022
Store General Manager
Sears Holdings Corporation
09.2003 - 03.2019
Store General Manager
Sears Holdings Corporation
08.2000 - 09.2003
Assistant Store Manager - Operations
Sears Holdings Corporation
04.1996 - 08.2000
Bachelor of Science - Business Management
State University of New York at Buffalo
Associate of Science - Paralegal Studies
Hilbert College