Summary
Overview
Work History
Education
Skills
Timeline
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Debra Mankowski

Cambridge,WI

Summary

Results-oriented business systems professional with exceptional analytical skills and a strong focus on driving outcomes. Demonstrated success in optimizing system processes and enhancing operational efficiency, contributing to significant organizational improvements. Expertise in collaboration within diverse teams and thriving in dynamic environments, ensuring adaptability and innovation. Proficient in data analysis, requirements gathering, and project management, delivering reliable solutions that create a lasting impact.

Overview

35
35
years of professional experience

Work History

Business Systems Analyst

WISCONSIN REINSURANCE CORPORATION
01.2017 - Current
  • Responsible for maintaining our OnBase database for the past 2 years. I took over full responsibility as the only employee to be an Administrator within OnBase to update User Security, Day to Day Operations and Reporting. I also worked with management and team members to make sure that we were following our Retention Policy closely with OnBase and updated and reviewed over 2 million documents and folders.
  • Responsible for the decommission of our OnBase database and extraction of all document types WRC retained. I also reviewed these documents and organized them to be easy accessible for users to view and review when needed.
  • Responsible for working with our vendor Guidewire and day to day operations of their InsuranceNow platform. This includes troubleshooting of policy issues and break fixes along with the reporting and testing of these fixes prior to deployment.
  • Responsible for testing of our yearly InsuranceNow upgrade. Working closely with the business units to create functional and regression testing for support.
  • Responsible for working with 1st Auto and the roll out of 4 new product lines for InsuranceNow. These product lines included Business Auto, Personal & Commercial Umbrella and Business Owner’s.
  • Responsible for processing of InsuranceNow reporting, that includes daily, weekly, month-end, quarterly and yearly processes.
  • Facilitated a weekly call between our Eagle Creek Developer and WRC to review tickets and questions. This weekly meeting allowed us to streamline the day-to-day questions and address open issues on a weekly basis instead.
  • Responsible for the ITS Automated Testing Tool that we currently use for testing against our InsuranceNow software. This tool wasn’t used when I started at WRC. I was able to work with the vendor ITS to establish a testing platform and went from the original 20 testing suites for utilization to over 600 testing suites for Personal Auto. The utilization of this automated testing tool allows us to test after deployments for issues before we deploy to production. The testing suite has saved our Business Units from having to manually creating policies and claims for testing of billing, claims, underwriting rules and policy functionality.
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Assessed business requirements to create focused solutions.

Implementation & Connectivity Project Manager

FISERV WIREXCHANGE
01.2012 - 01.2017
  • Responsible for Implementations of WireXchange with our Fiserv clients. Implementation process includes, set up of the client’s Database; testing of connectivity; training of FI staff to use WireXchange; and providing customer support at Implementation and beyond the client’s live date.
  • Responsible for project management of our New VPN clients. Includes working with those clients and our Fiserv Infrastructure Team, to make sure connectivity is setup and working prior to live date.
  • Responsible for project management of our Existing VPN clients, working with our Application Support Team & Fiserv Infrastructure Team to make any VPN Firewall or Application support changes as requested.
  • Responsible for all In-House & Data Center File Delivery setups for our New WireXchange clients. Includes setting up connectivity and testing for multiple File Delivery Setups, including Web Pickup, FTPs & SFTP Pickup and FTPs & SFTP Push via Internet & VPN connections, prior to live.
  • Responsible for all In-House & Data Center File Delivery changes for existing File Delivery clients. These changes may include but not limited to, IP address changes, Directory changes, and Data Center MOVEit server changes.
  • Responsible for all Federal Reserve Paperwork to make sure that our new clients, have the necessary paperwork signed and mailed, prior to them going live with Fiserv WireXchange. Also, working with the Federal Reserve to make sure that their part of the Wire process and setup is completed for the client’s live date.
  • Responsible for back up of Web Administration for our Fiserv XRoads partner, as needed. Web Administration includes setting up of new Entries, Remote Connections for File Delivery & setup of Users to XRoads for File Delivery.
  • Responsible for On-Call support for our WireXchange clients. On-call support includes, helping the Help Desk, Tier 2 & 3 Application Support teams with issues or questions on our WireXchange product.
  • Responsible for After-Hours support for our WireXchange File Delivery clients, if there are any issues when attempting to send data files.
  • Responsible for After-Hours support as needed for Web Administration with XRoads.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.

Project & Installation Specialist

FISERV PREMIER
01.2009 - 01.2012
  • Responsible for Installation of Premier Core products, including Business Online Banking products and extended core additions. With the Installation of these products, included spec setup, training of the project and troubleshooting of any issues.
  • Responsible for New Conversion & Migration clients, coming into the Brookfield Data Center. This included, database product conversion, spec changes, setups and training of these products.
  • Responsible for client questions and follow ups to any issues that clients may have.
  • Providing assistance to the Premier Client Services & Operations team when needed. This assistance may include client questions, and resolving installation & data base issues.

Operations Administrator

CAMBRIDGE STATE BANK
01.2001 - 01.2009
  • Responsible for majority of all Deposit and Loan Operational functions. These include but not limited to all non-post corrections & return items; correction of bank and customer errors and issues; general ledger & daily cash balancing, ATM/Debit & Credit Card orders & disputes; Secondary Market Loan remittances & reporting; checking of loan payments for accuracy; imaging of deposit & loan items; updating any account maintenance to our ITI core system along with verifying all deposit accounts opened along with new & renewed loans booked; managing ITI specs with any updates needed; answering customer phone calls; remitting all wires, savings bonds, ach transactions and manually returned items via Autosolution; and all other aspects of customer service.

Bookkeeper

PREMIER BANK
01.2000 - 01.2001
  • Responsible for computer/proof machine duties; non post corrections and return items; correction of bank and customer errors; general ledger balancing; answering customer questions and resolving any customer issues.

Bookkeeper

CITIZENS STATE BANK & TRUST/BADGER BANK
01.1999 - 01.2000
  • Responsible for proof machine; non post corrections and return items; general ledger balancing; answering customer questions and resolving any customer issues.

Retail Clerk

JONAS OFFICE PRODUCTS
01.1991 - 01.1999
  • Responsible for purchasing; order entry; ensure deliveries of orders to customers; using DDMS retail office product software and complete responsibility of the University of Whitewater account.

Education

BBA - Business Administration

University of Wisconsin, Madison
Madison, WI
05-2022

PM Certificate -

UW Milwaukee Extension

Accounting I, one-year program - undefined

MATC-Fort Atkinson
Fort Atkinson, Wisconsin

Bachelor Business Administration - undefined

University of Wisconsin Madison
01.2022

Diploma -

American School
Chicago, Illinois
01.1985

Cambridge High School
Cambridge, Wisconsin
01.1983

Skills

  • OnBase database administration
  • Guidewire InsuranceNow Analyst
  • Extensive customer service experience
  • Requirements gathering
  • Cross-functional collaboration
  • Workflow Analysis

Process documentation

Timeline

Business Systems Analyst

WISCONSIN REINSURANCE CORPORATION
01.2017 - Current

Implementation & Connectivity Project Manager

FISERV WIREXCHANGE
01.2012 - 01.2017

Project & Installation Specialist

FISERV PREMIER
01.2009 - 01.2012

Operations Administrator

CAMBRIDGE STATE BANK
01.2001 - 01.2009

Bookkeeper

PREMIER BANK
01.2000 - 01.2001

Bookkeeper

CITIZENS STATE BANK & TRUST/BADGER BANK
01.1999 - 01.2000

Retail Clerk

JONAS OFFICE PRODUCTS
01.1991 - 01.1999

Accounting I, one-year program - undefined

MATC-Fort Atkinson

Bachelor Business Administration - undefined

University of Wisconsin Madison

BBA - Business Administration

University of Wisconsin, Madison

PM Certificate -

UW Milwaukee Extension

Diploma -

American School

Cambridge High School

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