Hi, I’m
Debra Marten
Insurance Risk Control
Athens,WI
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Demonstrated skills in managing data, customer service and business communication. Well-versed in the best practices and standard procedures in the Property & Casualty Insurance Risk Control industry and handling all administrative requirements with speed, efficiency and professionalism. Proficient in Microsoft Office 365 apps.
Overview
22
years of professional experience
Work History
FamilyAthens, WI
Care Giver
04.2021 - 06.2023
Job overview
- Monitored my Mom's activity to prevent injuries and responded promptly to emergencies.
- Encouraged my mom's independence as much as possible to promote mental and physical fortitude.
- Assisted my mom with paying bills, scheduling appointments and making phone calls.
- Helped my mom perform grooming, bathing and other hygiene tasks.
- Performed chores and light housekeeping around my mom's area of our home as well as the entire residence.
- Cooked and served meals to my mom according to dietary needs.
- Picked up groceries, prescriptions and other items for my mom.
- Reminded my mom to take medications.
- Responded promptly to dangerous incidents and emergency situations by adhering to common sense protocols.
- Prepared records of my mom's behavior, health and activities and notified other family of significant changes.
- Helped my mom get in and out of beds and wheelchairs.
- Drove my mom to doctors' appointments and social outings.
- Partnered with registered nurses through home help program to provide Hospice care to my mom.
LIBERTY MUTUAL INSURANCE COMPANYWausau, WI
Risk Control Services Field Administration Support
09.2007 - 04.2021
Job overview
- Used Excel pivot tables, charts and reports to break down and analyze information.
- Acquired risk-related data from external and internal resources.
- Performed statistical analyses to identify trends, variations, patterns and insights.
- Consulted industry publications and reviewed best practices to implement newest statistical models and techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Compiled and submitted regular reports to update senior management on operations and progress.
- Analyzed areas of potential risk to assets, earning capacity and organizational success.
- Documented and reported on key risks and recommended mitigation strategies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
LIBERTY MUTUAL INSURANCE COMPANYWausau, WI
Senior Property Claims Adjuster
09.2001 - 09.2007
Job overview
- Determined proper course of action and appropriately settled 12 claims weekly.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Interviewed and corresponded with claimants, witnesses, police and physicians.
- Documented and communicated claim activity to clients.
- Assessed damage to properties.
- Held adjuster's licenses in TX, FL, NC, DC, OK, KY, VT, NH,& LA.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages.
- Assisted in Subrogation & Salvage.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Education
The Institutes Risk & Insurance ManagementOn-line
Associates in Risk Management Designation
07.2018
The Institutes Risk & Insurance Knowledge GroupOn-line
Associate in Insurance Services Designation
07.2018
Northcentral Technical CollegeWausau, WI
Associate of Applied Science from Residential Design
05.2000
University of WI Marathon CountyWausau, WI
Some College (No Degree) from Business Administration
University of Wisconsin - Stevens PointStevens Point, WI
Some College (No Degree) from Business Administration
Concordia University WisconsinWausau, WI
Some College (No Degree) from Business Management
Skills
- Customer Service
- Excel Spreadsheet Development & Presentation
- Business Correspondence
- Organizing and Categorizing Data
- Presentation Development
- Meeting Planning
- Expense Reporting
- Appointment Coordination
- Customer Orientation and Training
- Presentation Design
- Database and Client Management Systems
- Documentation and Recordkeeping
- Sensitive Material Handling
- File and Data Retrieval Systems
- Administrative Support
- Meeting Participation
- Spreadsheet Graphing
- Document and File Management
- Remote Conferencing
- Microsoft Office
- Office 365 Apps
- Project Schedule Coordination
- Critical Thinking
- Workers' Compensation Knowledge
- Calendar Management
- Records Management
- Research and Analytical Skills
- 10-Key Proficiency
- Data Entry
- Verbal and Written Communication
- Electronic Records Management
- Office Administration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Care Giver
Family
04.2021 - 06.2023
Risk Control Services Field Administration Support
LIBERTY MUTUAL INSURANCE COMPANY
09.2007 - 04.2021
Senior Property Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
09.2001 - 09.2007
The Institutes Risk & Insurance Management
Associates in Risk Management Designation
The Institutes Risk & Insurance Knowledge Group
Associate in Insurance Services Designation
Northcentral Technical College
Associate of Applied Science from Residential Design
University of WI Marathon County
Some College (No Degree) from Business Administration
University of Wisconsin - Stevens Point
Some College (No Degree) from Business Administration
Concordia University Wisconsin
Some College (No Degree) from Business Management